GS
Open to opportunities

Gabriela Stanculet

@gabrielastanculet

Dedicated Customer Service Representative with extensive experience in client relations.

Cyprus

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. My solid team player mentality, combined with an upbeat and positive attitude, allows me to establish rapport with clients effectively. I am motivated to maintain customer satisfaction and contribute to company success through quality service and process optimization.

Throughout my career, I have developed a proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. My experience includes roles such as Client Officer at JD Sports and Bilingual Customer Service Agent at Comcast, where I honed my skills in account management, product troubleshooting, and complaint handling. I am highly adaptable and thrive in addressing diverse customer needs.

Experience

Work history, roles, and key accomplishments

CO

Bilingual Customer Service Agent

Comcast

Jul 2021 - Jun 2023 (1 year 11 months)

In my role as a Bilingual Customer Service Agent at Comcast, I provided assistance to customers, operated telephone systems, and handled special billing requests. I ensured quick and accurate responses to customer inquiries via phone and email.

TS

Sales Assistant

Top Shop

May 2018 - Jul 2021 (3 years 2 months)

As a Sales Assistant at Top Shop, I managed stock, assisted customers with inquiries, and maintained checkout areas. I developed strong client relationships and consistently exceeded sales goals.

Education

Degrees, certifications, and relevant coursework

NA

National College Kemal Ataturk

Bachelor of Pedagogy, Pedagogy

2010 - 2013

Studied Pedagogy, focusing on educational theories, teaching methods, and the development of educational programs to enhance learning experiences.

Tech stack

Software and tools used professionally

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Gabriela Stanculet - Client Officer - JD Sports | Himalayas