Open to opportunities

Gabriela Stanculet

@gabrielastanculet

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Dedicated Customer Service Representative with extensive experience in client relations.

Cyprus

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. My solid team player mentality, combined with an upbeat and positive attitude, allows me to establish rapport with clients effectively. I am motivated to maintain customer satisfaction and contribute to company success through quality service and process optimization.

Throughout my career, I have developed a proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. My experience includes roles such as Client Officer at JD Sports and Bilingual Customer Service Agent at Comcast, where I honed my skills in account management, product troubleshooting, and complaint handling. I am highly adaptable and thrive in addressing diverse customer needs.

Experience

Work history, roles, and key accomplishments

Client Officer

JD Sports

Jun 2023 - Nov 2024 (1 year 5 months)

As a Client Officer at JD Sports, I managed customer interactions, recorded inquiries and complaints, and recommended product improvements. I ensured customer satisfaction by resolving issues and soliciting sales of additional services.

Complaint Handling Salesforce CRM Data Entry Account Management Process Optimization Communication Team Collaboration Problem Solving

Bilingual Customer Service Agent

Comcast

Jul 2021 - Jun 2023 (1 year 11 months)

In my role as a Bilingual Customer Service Agent at Comcast, I provided assistance to customers, operated telephone systems, and handled special billing requests. I ensured quick and accurate responses to customer inquiries via phone and email.

Customer Service Telephone System Communication Problem Solving Teamwork

Sales Assistant

Top Shop

May 2018 - Jul 2021 (3 years 2 months)

As a Sales Assistant at Top Shop, I managed stock, assisted customers with inquiries, and maintained checkout areas. I developed strong client relationships and consistently exceeded sales goals.

Customer Service Problem Solving Communication Empathy

Reception Manager

GTE Car Service

Jan 2014 - May 2018 (4 years 4 months)

As Reception Manager at GTE Car Service, I managed bookings, handled customer inquiries, and conducted staff performance reviews. I maintained office supplies and created spreadsheets for tracking sales and accounts.