Minette Adamu Nkongntelizo
@minetteadamunkongnte
Customer service professional skilled in communication, problem solving, and teamwork.
CyprusWhat I'm looking for
I am a customer service professional with multi-sector experience in communications, call center support, and front-desk reception, focused on resolving customer issues and delivering positive experiences. I have worked in media monitoring and content creation, logistics call center support, and hotel reception duties.
At HAVAS AFRICA I monitored radio stations, created news content and adverts, and researched current events to support company communications. While at Bollore Africa Logistics I handled incoming customer inquiries, maintained company databases, and applied expert problem-solving for high-end outdoor product clients.
My strengths include excellent verbal and written communication, active listening, patience, adaptability, and basic computer and ICT skills. I hold a Bachelor's in Logistics and Transport Management, an HND in Shipping Management, and have completed job-related ICT training.
Experience
Work history, roles, and key accomplishments
Communication Monitor
Havas Africa
Monitored radio stations and created news and advert content for clients, researched current events, and produced communications materials to support campaigns over a two-year period.
Receptionist
Hotel Royale Palace
Managed bookings, handled check-ins/check-outs, answered calls, processed guest payments, and greeted guests to ensure positive customer experiences during one year in the role.
Call Center Agent
Bollore Africa Logistics
Handled incoming customer calls, resolved enquiries for outdoor product clients, and maintained company databases to improve service response and record accuracy during one year of service.
Education
Degrees, certifications, and relevant coursework
Unknown (Bachelors in Logistics and Transport Management)
Bachelor of Science, Logistics and Transport Management
Completed a Bachelor's degree in Logistics and Transport Management focused on supply chain and transport operations.
Unknown (Higher National Diploma in Shipping Management)
Higher National Diploma, Shipping Management
Completed a Higher National Diploma in Shipping Management covering shipping operations and maritime logistics.
Unknown (Advance Level Certificate)
Advanced Level Certificate (A Level), Secondary Education
Obtained an Advanced Level (A Level) certificate in secondary education.
Unknown (Ordinary Level Certificate)
Ordinary Level Certificate (O Level), Secondary Education
Obtained an Ordinary Level (O Level) certificate in secondary education.
Generation for Change
Certificate, Information and Communication Technology
Completed a job-related ICT skills course offered by Generation for Change in Nicosia.
Tech stack
Software and tools used professionally
Availability
Location
CyprusAuthorized to work in
Job categories
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