Monica Yiangou

I’m a CustomerService SeniorAgent focused on raising service quality through strong sales and customer support. I’m results-oriented and organized, with a proven track record of increasing customer satisfaction and loyalty.

Since MAR2017, I’ve handled inbound calls, answered customer queries, and solved problems efficiently and effectively. I’ve also supported up selling and worked to ensure both individual and team targets were met while staying helpful and accurate.

I take pride in training and onboarding new staff, including customer service representatives and associates. I’m confident building customer relationships that inspire trust, and I’m skilled at mediating conflict while motivating and encouraging my colleagues.

I’m also quick to learn new products and deliver clear, honest information to customers. I multi-task, prioritize effectively, and I leverage Microsoft Office Suite, Excel, Word, and CRM to stay productive and detail-oriented.