Open to opportunities

Vandhana Nand

@vandhananand

Message

Revenue Operations Specialist with expertise in AI-driven enablement.

Australia

Message

What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my expertise in revenue operations and customer success to drive growth and enhance team performance.

I am a visionary leader with over 23 years of experience in driving transformational growth across SaaS, EdTech, and Telecommunications sectors. My career has been marked by a proven ability to partner with C-suite executives, aligning global teams to deliver scalable solutions that enhance sales processes and unlock revenue potential. I am passionate about leveraging AI-driven tools like Salesforce Einstein and Tableau to provide data-driven insights that optimize forecasting and streamline operations.

Throughout my career, I have achieved significant milestones, including spearheading a 400% increase in portfolio revenue at 3P Learning and improving global forecasting accuracy by 90%. My expertise in customer-centric strategies has led to a 60% boost in Net Promoter Score (NPS) through tailored onboarding and proactive engagement. I thrive in environments that foster collaboration and innovation, and I am dedicated to empowering teams to achieve exceptional results.

Experience

Work history, roles, and key accomplishments

Revenue Operations Specialist

Scaled Agile Inc.

Oct 2023 - Oct 2024 (1 year)

Partnered with C-suite executives to design go-to-market strategies, increasing deal velocity by 50%. Developed a Global Sales Dashboard for real-time visibility into revenue metrics and facilitated AI adoption workshops for enhanced forecasting.

Gong Revenue Operations Data Analytics Process Automation Go To Market Strategy Cross Functional Collaboration Dashboard Development AI Executive Leadership

Account Executive, SMB – Mid-Market

GoTo Technologies

Jun 2022 - Jul 2023 (1 year 1 month)

Expanded APAC market penetration by partnering with distributors and resellers, achieving 165% of sales targets. Co-developed go-to-market strategies for startups, resulting in a 55% increase in NPS.

Sales Strategy Market Penetration Customer Engagement NPS Partnership Development Sales Targets Go To Market Strategy

Customer Success Manager

3P Learning Pty Ltd

Oct 2015 - Jul 2022 (6 years 9 months)

Increased portfolio revenue by 400% through strategic onboarding and success plans. Enhanced Salesforce workflows and drove cross-functional collaboration, improving customer retention rates by 60%.

Customer Success Onboarding Salesforce Revenue Cross Functional Collaboration Retention Workflow Optimization Education Technology Client Management

Learning & Development Manager

Samsung Electronics

Jul 2013 - Jul 2015 (2 years)

Mentored a team of 17 Territory Managers, driving sales excellence and improving customer satisfaction metrics. Secured high-profile enterprise accounts through customised RFPs and optimised partner program operations.

Team Leadership Sales Excellence Customer Satisfaction RFP Partnering Salesforce Enterprise Accounts Mentorship Training Development Sales Strategy

Education

Degrees, certifications, and relevant coursework

Scaled Agile

SAFe® Certifications, Agile Project Management

2024 - 2024

Completed multiple SAFe® Certifications, focusing on effective OKRs and cultivating high-performing teams, aimed at enhancing agile project management skills.

Salesforce

Salesforce Administrator Certification, Salesforce Administration

2017 - 2017

Achieved Salesforce Administrator Certification, validating expertise in Salesforce platform functionalities and administration.

TAFE NSW

Certificate III and IV, Tourism and Customer Support

2002 - 2011

Pursued various certifications including Certificate III in Tourism, Certificate IV in Customer Support Operations and Service Management, and ITIL V3 Foundation Certificate, enhancing skills in customer service and operational management.

Beverly Hills Girls High School

Higher School Certificate, General Education

1995 - 2000

Completed the Higher School Certificate, demonstrating a strong foundation in various academic subjects and preparing for further education and career opportunities.