Open to opportunities

parastoo ehsani

@parastooehsani

Message

Results-driven Customer Success Consultant with expertise in client onboarding.

Australia

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a results-driven and detail-oriented Customer Success Consultant with over 2 years of experience in leading client onboarding for enterprise software within the SaaS industry. My proven expertise lies in building strong client relationships, driving product adoption, and ensuring customer satisfaction. I excel at managing end-to-end onboarding processes, delivering impactful training, and ensuring seamless client transitions.

Throughout my career, I have been recognized for identifying process gaps and implementing innovative solutions that enhance the overall customer experience and drive business success. My previous roles have equipped me with extensive knowledge in corporate compliance and customer service, allowing me to support customer success initiatives effectively. I am eager to contribute my abilities to your organization while expanding and refining them further.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Consultant

Current

NowInfinity (Class Pty Ltd)

Jan 2022 - Jan 2024 (2 years)

Results-driven Customer Success Consultant with over 2 years of experience in leading client onboarding for enterprise software within the SaaS industry. Proven expertise in building strong client relationships, driving product adoption, and ensuring customer satisfaction through effective onboarding processes and training.

Client Relationship Management Onboarding Customer Service Corporate Compliance Project Management Process Improvement Data Analysis Problem Solving Teamwork Communication

Client Service Officer

Positive Dynamics

Jan 2018 - Jan 2020 (1 year 11 months)

Provided administrative services and customer support in a financial planning environment. Responsible for face-to-face and phone customer service, preparing office literature, and assisting Financial Planning Advisors with client documentation and presentations.

Customer Service Administrative Support Microsoft Office Data Analysis Communication Teamwork Problem Solving CRM Tools Presentation Skills

Events Coordinator

Afghan Student Association, University of Queensland

Dec 2014 - Jan 2017 (2 years 1 month)

Coordinated events for the Afghan student association, managing all aspects from budgeting to venue selection. Conducted extensive research and ensured successful execution of events while handling the association's banking.

Event Management Budgeting Research Problem Solving Team Coordination Communication Time Management Customer Service Planning

Education

Degrees, certifications, and relevant coursework

Griffith University

Bachelor of Commerce, Financial Planning

2017 - 2018

Completed an internship in Corporate Finance while pursuing a Bachelor of Commerce with a focus on Financial Planning and Finance. Gained experience in problem-solving, preparing presentations, and working collaboratively with a team of interns and analysts.