Looking for a job

Trisha Kerstin Griaga

@trisha

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Dedicated Client Success Manager with a proven track record.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my skills in client relations and support, within a company that values collaboration and growth.

I am a dedicated and results-oriented Client Success Manager with a Bachelor of Arts in English Language and Literature. My career has been defined by my ability to foster strong client relationships and drive success through tailored solutions and exceptional support. I pride myself on my communication skills and proactive problem-solving abilities, which have allowed me to nurture long-term partnerships that contribute to mutual growth.

In my most recent role at Starter School, I managed student and client relations, ensuring smooth onboarding and delivering customized training. My previous experiences at YLOPO and Senior Advantage further honed my skills in guiding clients through onboarding processes, analyzing data to maximize satisfaction, and collaborating closely to inform product development. I am passionate about understanding client needs and providing the support necessary for their success.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Starter School

Jan 2024 - Present (1 year 6 months)

Managed student and client relations, ensuring smooth onboarding and delivering customized training. Provided ongoing support and focused on client retention.

Onboarding Training Customer Retention Customer Support

Client Success Manager

YLOPO

Jan 2023 - Present (2 years 6 months)

Ensured client success through seamless onboarding, tailored training, and continuous support. Collaborated with clients, analyzed data, and gathered feedback to maximize satisfaction in the real estate industry.

Client Success Onboarding Training Data Analysis Relationship Management

Client Success Manager

Senior Advantage

Jan 2019 - Present (6 years 6 months)

Ensured client success and satisfaction by serving as the primary point of contact. Guided clients through onboarding and implementation processes, nurturing strong relationships built on trust.

Client Success Onboarding Implementation Relationship Building Trust

Client Success Manager

Digital Savvy

Jan 2018 - Present (7 years 6 months)

Ensured client satisfaction by managing online registrations for jewelry content and blogs. Engaged with clients to understand preferences, provided personalized recommendations, and addressed inquiries promptly.

Online Registration Content Management User Behavior Analysis

Education

Degrees, certifications, and relevant coursework

Bukidnon State University

Bachelor of Arts, English Language and Literature

Studied English Language and Literature. Focused on fostering strong client relationships and driving success. Skilled in understanding client needs, providing tailored solutions, and ensuring exceptional support.