At Entrata, I manage strategic SaaS client accounts, focusing on engagement, retention, renewals, and product adoption. I work to understand each client’s business goals and turn their needs into actionable solutions.
I lead Client Success Reviews, using account performance, product usage, and business data to make strategic recommendations. I also partner with Product, Support, Development, Consulting, and Account Management to resolve client challenges.
Before moving into my current role, I managed a team of Leasing Center Supervisors at Entrata while serving as a strategic client partner. I helped clients optimize their service, and strategic call menu adjustments, client communications, and staffing optimization contributed to positive gross margin.
I started at Entrata as a Leasing Professional, then took on Supervisor and Operations Coordinator roles. Across those positions, I supported clients through consultation, training, and troubleshooting, and led teams focused on service and the client experience.
