Melissa Sumners

As a Senior Account Manager for a turnkey Rent-Ready and Repair & Maintenance service provider, my role focuses on building and maintaining strong relationships with high end property owners and investors while overseeing the performance of managed assets. I served as the key liaison between the clients and the field teams.

This role oversees and manages all aspects of SFR property turnovers to ensure units are prepared efficiently, cost-effectively, and to company standards. This role required strong coordination, communication, and leadership skills to manage vendors, maintenance teams, and internal staff throughout the turnover process.

I worked closely with owner, upper management, vendors, and internal teams to ensure my assigned property met company standards and delivered consistent returns. With a strong background in client communication, budgeting, and process improvement, I take pride in maintaining well-run, profitable, and a tenant-ready property in Winston Salem, NC.

As the Floating Leasing Specialist, I provided leasing support across multiple communities, ensuring consistent occupancy rates and exceptional resident experiences. I adapt quickly to different properties, teams, and markets—offering strong communication, sales, and organizational skills to meet leasing goals and uphold company standards.

I served as the first point of contact for prospective residents, creating a welcoming and informative leasing experience. I fully supported the leasing process by conducting tours, explaining lease terms, and assisting with applications.

I served as the first point of contact for prospective residents, creating a welcoming and informative leasing experience. I fully supported the leasing process by conducting tours, explaining lease terms, and assisting with applications.