Isabel Freitez

I am a results-driven customer success and account management professional with a strong background in SaaS and the Multi-Family industry. My experience has equipped me with the skills to build and maintain client relationships, drive product adoption, and identify growth opportunities. I am passionate about leveraging data-driven insights to optimize processes and improve customer outcomes.

Currently, I serve as a Customer Success Representative II at SmartRent Inc, where I am the primary point of contact for key accounts. I develop and execute strategic account plans that align with customer objectives and business growth potential. My role involves conducting onboarding and training sessions to enhance platform engagement and advocating for customer needs to drive product improvements.

Previously, I managed a team of support specialists at NDM Hospitality, focusing on high-quality service and customer satisfaction. I developed training programs to enhance customer engagement and played a key role in refining onboarding processes. My journey began as an Administrative Assistant at Westgate Resorts, where I provided support and troubleshooting for customer accounts, ensuring a smooth transition for new hires into customer service roles.