Colby Gouvea
@colbygouvea
Customer service professional seeking to grow in a remote career.
What I'm looking for
I'm a dedicated customer service professional with six years of experience in sales and customer relations. At just 23 years old, I've developed a strong skill set that allows me to adapt to various environments and build meaningful relationships with clients. My journey has taken me through various roles, from managing store operations to enhancing customer satisfaction in fast-paced settings.
Throughout my career, I've consistently focused on improving customer experiences and operational efficiency. For instance, while working at The Buckle, I thrived in a commission-based environment, pushing to meet personal and team sales goals. My time at GNC and Vitamin Shoppe further honed my ability to manage store operations independently, ensuring seamless daily functions and fostering positive relationships with corporate managers.
Currently, I work at Fall River Taphouse, where I handle POS operations and lead inventory management processes. My goal is to transition into a professional remote career where I can leverage my customer service expertise and continue to build great relationships.
Experience
Work history, roles, and key accomplishments
Taproom Associate
Fall River Taphouse
May 2023 - Present (2 years 1 month)
Efficiently handled POS and weekly register closures, ensuring accurate financial records. Passionately promoted signature beers, creating a lively atmosphere and driving increased interest in offerings.
Store Manager
Vitamin Shoppe
Mar 2022 - Present (3 years 3 months)
Managed store operations independently, ensuring smooth opening and closing procedures and efficiently processing weekly shipments to maintain inventory accuracy. Leveraged product knowledge to enhance customer engagement and boost sales, while fostering team cohesion during challenging periods.
Store Manager
GNC
Aug 2021 - Present (3 years 10 months)
Sold health supplements, significantly enhancing customer satisfaction and contributing to store revenue. Maintained store cleanliness to ensure a welcoming environment and created schedules to optimize staff efficiency.
Sales Associate
The Buckle
Nov 2020 - Present (4 years 7 months)
Worked in a fast-paced sales environment, consistently striving to achieve personal and work sales goals. Collaborated with a team to complete tasks while operating in a commission-based pay structure, fostering strong customer relationships.
Store Associate
Holiday Market
Jun 2020 - Present (5 years)
Managed store operations, ensuring cleanliness and organization while enhancing customer satisfaction through efficient checkout processes. Monitored inventory levels to prevent stock shortages and maintained safety standards by regularly inspecting equipment.
Camp Counselor
Sun Oaks Summer Camp
Jun 2019 - Present (6 years)
Supervised groups of children aged 4-12, adapting to their age range and ensuring their safety. Communicated effectively with parents regarding their children's activities and well-being.
Education
Degrees, certifications, and relevant coursework
Shasta College
Associate's Degree, General Studies
Currently pursuing an associate's degree, focusing on core academic subjects. Developing skills in critical thinking and various disciplines.
Enterprise High School
High School Diploma, General Studies
Completed high school education, preparing for further academic pursuits. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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