Open to opportunities

Colby Gouvea

@colbygouvea

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Customer service professional seeking to grow in a remote career.

Zimbabwe

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What I'm looking for

I am looking for a remote position that allows me to grow professionally while building strong relationships with clients.

I'm a dedicated customer service professional with six years of experience in sales and customer relations. At just 23 years old, I've developed a strong skill set that allows me to adapt to various environments and build meaningful relationships with clients. My journey has taken me through various roles, from managing store operations to enhancing customer satisfaction in fast-paced settings.

Throughout my career, I've consistently focused on improving customer experiences and operational efficiency. For instance, while working at The Buckle, I thrived in a commission-based environment, pushing to meet personal and team sales goals. My time at GNC and Vitamin Shoppe further honed my ability to manage store operations independently, ensuring seamless daily functions and fostering positive relationships with corporate managers.

Currently, I work at Fall River Taphouse, where I handle POS operations and lead inventory management processes. My goal is to transition into a professional remote career where I can leverage my customer service expertise and continue to build great relationships.

Experience

Work history, roles, and key accomplishments

Current

Taproom Associate

Current

Fall River Taphouse

May 2023 - Present (2 years 1 month)

Efficiently handled POS and weekly register closures, ensuring accurate financial records. Passionately promoted signature beers, creating a lively atmosphere and driving increased interest in offerings.

Inventory Management Customer Service Community Engagement Bar Operations

Store Manager

Vitamin Shoppe

Mar 2022 - Present (3 years 3 months)

Managed store operations independently, ensuring smooth opening and closing procedures and efficiently processing weekly shipments to maintain inventory accuracy. Leveraged product knowledge to enhance customer engagement and boost sales, while fostering team cohesion during challenging periods.

Inventory Management Customer Engagement Sales Product Knowledge

Store Manager

GNC

Aug 2021 - Present (3 years 10 months)

Sold health supplements, significantly enhancing customer satisfaction and contributing to store revenue. Maintained store cleanliness to ensure a welcoming environment and created schedules to optimize staff efficiency.

Sales Customer Satisfaction Scheduling Inventory Management Product Knowledge

Sales Associate

The Buckle

Nov 2020 - Present (4 years 7 months)

Worked in a fast-paced sales environment, consistently striving to achieve personal and work sales goals. Collaborated with a team to complete tasks while operating in a commission-based pay structure, fostering strong customer relationships.

Sales Team Collaboration Fast Paced Environment

Store Associate

Holiday Market

Jun 2020 - Present (5 years)

Managed store operations, ensuring cleanliness and organization while enhancing customer satisfaction through efficient checkout processes. Monitored inventory levels to prevent stock shortages and maintained safety standards by regularly inspecting equipment.

Customer Satisfaction Inventory Management

Camp Counselor

Sun Oaks Summer Camp

Jun 2019 - Present (6 years)

Supervised groups of children aged 4-12, adapting to their age range and ensuring their safety. Communicated effectively with parents regarding their children's activities and well-being.

Child Supervision Age Appropriate Adaptation