DeDric Johnson
@dedricjohnson
Diligent customer service representative with strong communication and problem-solving skills.
ZimbabweWhat I'm looking for
I am a dedicated customer service representative with a passion for helping others. My experience spans various roles where I have honed my communication and problem-solving skills, ensuring customer satisfaction in fast-paced environments. I thrive on resolving issues efficiently while maintaining a positive attitude.
Throughout my career, I have worked in diverse settings, from assisting individuals with unemployment claims to serving as a host at a restaurant. My ability to multitask and keep customers happy has been a key factor in my success. I believe that a friendly demeanor and a willingness to help can make a significant difference in customer experiences.
As I seek new opportunities, I am eager to leverage my skills in a role that values effective communication and customer service. I am committed to creating positive interactions and fostering lasting relationships with customers.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Your Employment Solutions
Mar 2021 - Sep 2021 (6 months)
Assisted individuals filing unemployment claims by answering their questions about the process. Provided support and guidance to navigate the unemployment system effectively.
Ecommerce Specialist
Albertsons/Safeway
Jan 2019 - Jul 2019 (6 months)
Shopped multiple e-commerce orders within given timeframes, ensuring customers received the best products. Responsible for proper product handling and storage until delivery, while maintaining excellent customer service.
Peer Tutor
UCCS Communication Center
Jan 2018 - Dec 2018 (11 months)
Provided one-on-one coaching to undergraduate students to help them practice and reinforce course concepts. Assisted in clarifying unclear concepts and supported students in applying new understandings.
Summer Camp Mentor
UCCS Recreational Center
Jul 2015 - Oct 2016 (1 year 3 months)
Served as a surrogate parent and coordinator for summer campers, acting as a role model and instructor. Responsible for the overall supervision of campers and fostering meaningful relationships.
Sales Associate
GNC General Nutrition Center
Jan 2014 - Nov 2014 (10 months)
Greeted customers, operated cash registers, and increased in-store sales through cross-selling. Maintained the appearance of the sales floor and directed customers to merchandise.
Sales Associate
Footlocker, Inc
Apr 2013 - Nov 2014 (1 year 7 months)
Greeted customers, operated cash registers, and increased in-store sales through cross-selling. Maintained the appearance of the sales floor and directed customers to merchandise.
Education
Degrees, certifications, and relevant coursework
USUniversity of Colorado Springs
Bachelor of Arts, Psychology
Grade: 2.6 GPA
Completed a Bachelor of Arts with a major in Psychology. Coursework included General Psychology, History of Psychology, Statistics, Experimental Psychology, Physiological Psychology, Cognitive Psychology, and Abnormal Psychology.
Maple Woods Community College
Communications
Grade: 3.5 GPA
Studied Communications at Maple Woods Community College.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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