Open to opportunities

Kayla F

@kaylaf

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Dedicated sales and customer service professional with leadership skills.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters teamwork and personal growth.

I'm a hardworking and dependable sales and customer service professional, dedicated to providing exceptional experiences for both customers and staff. My strong attention to detail and efficient approach have always driven me to succeed in fast-paced environments. I thrive on opportunities to exceed expectations and continuously learn and grow in my career.

Throughout my career, I have developed a solid foundation in customer service, having worked in various roles from cashier to shift manager. My experience at Walmart and Planet Fitness has honed my skills in cash handling, customer engagement, and team leadership. I take pride in creating memorable experiences for guests and ensuring a clean, organized environment for both customers and coworkers.

Currently, I serve as a Shift Manager at Five Guys, where I oversee daily operations, train new employees, and maintain quality control. My certifications in ServSafe and Quality Control further enhance my commitment to excellence in the workplace. I am eager to bring my skills and passion for customer service to a new opportunity that values growth and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Shift Manager

Current

Five Guys

Apr 2024 - Present (1 year 1 month)

Managed food preparation and daily labor tracking. Trained new employees, maintained cleanliness, and ensured quality control while performing cashier and line cook duties.

Team Leadership Inventory Management Quality Control

Rural Carrier Associate

US Post Office

Jan 2023 - Sep 2023 (8 months)

Sorted mail and packages for delivery, managed accountable mail, and prepared daily trip reports. Ensured security of mail while driving along delivery routes.

Sorting Mail Customer Service

Front Desk Associate

Planet Fitness

Jul 2022 - Sep 2022 (2 months)

Greeted customers, conducted facility tours, and managed customer accounts. Maintained cleanliness of equipment and restocked merchandise while addressing customer concerns.

Customer Service Account Management Communication Skills

Seasonal Sales Associate

Victoria’s Secret

Oct 2021 - Jan 2022 (3 months)

Operated cash register and assisted customers with purchases. Handled customer concerns professionally and restocked merchandise while encouraging additional sales.

Customer Service Inventory Management Problem Solving

Party Host

Skyzone South Plainfield

Jun 2020 - Mar 2021 (9 months)

Greeted guests and provided information on packages and memberships. Delivered exemplary customer service and created memorable experiences while supervising parties and maintaining cleanliness.

Customer Engagement Event Coordination

Retail Cashier

Walmart

Jul 2019 - Nov 2019 (4 months)

Operated cash register, processed transactions, and created a world-class customer experience through engagement. Resolved customer complaints and maintained a clean and organized environment while training new cashiers.

Customer Service Conflict Resolution

Education

Degrees, certifications, and relevant coursework

SUNY Schenectady

Liberal Arts, Psychology

2024 -

Pursuing a degree in Liberal Arts with a focus on Psychology, aiming to deepen understanding of human behavior and mental processes.

Edison High School

High School Diploma, General Studies

2017 - 2021

Activities and societies: Member, General Student Council; Volunteer, UNICEF

Graduated with dance honors and was an active member of the General Student Council. Volunteered for UNICEF, demonstrating commitment to community service and leadership.