Claudette Ivy Quindao
@claudetteivyquindao
Experienced customer service advocate with strong leadership skills.
PhilippinesWhat I'm looking for
As a dedicated professional with extensive experience in customer service and sales, I have honed my skills in various roles, from a Customer Service Representative to a Pharmacy Benefit Specialist. My journey has equipped me with the ability to lead teams effectively, coach agents, and ensure world-class customer satisfaction.
Throughout my career, I have consistently demonstrated my goal-oriented mindset and adaptability in fast-paced environments. I take pride in my strong analytical skills, which enable me to evaluate performance and implement strategies that drive success. My commitment to fostering a positive working environment has been a cornerstone of my leadership approach, allowing me to build strong relationships with colleagues and clients alike.
Experience
Work history, roles, and key accomplishments
Pharmacy Service Advocate
Optum Global Solutions
Oct 2021 - Present (3 years 8 months)
Advocated for pharmacy service users, addressing inquiries and resolving issues related to pharmacy benefits. Provided specialized support to ensure efficient processing and understanding of benefit plans.
Account Sales Manager
Anyspaces
Oct 2019 - Mar 2020 (5 months)
Managed sales accounts, focusing on building relationships and driving revenue growth. Developed and implemented sales strategies to achieve targets and expand market presence.
Customer Service Representative
Conduent
Mar 2017 - Jun 2017 (3 months)
Answered customer calls, addressing inquiries and resolving issues efficiently. Upsold products and services while maintaining high customer satisfaction.
Sales Opener
411 BPO
Aug 2016 - Sep 2016 (1 month)
Initiated sales calls to prospective customers, introducing products and services. Qualified leads and set appointments for sales closers.
Customer Support
Tech Mahindra
Jul 2015 - Oct 2015 (3 months)
Provided customer support via phone, resolving technical and service-related issues. Maintained detailed records of customer interactions and resolutions.
Associate/L2 Operations
Wipro Ltd.
Sep 2012 - Apr 2015 (2 years 7 months)
Coached agents on delivering world-class customer service and supervised team performance. Evaluated agent statistics and conducted coaching sessions for sales skills improvement.
Customer Service
Stream Global Services
Mar 2012 - May 2012 (2 months)
Handled customer service inquiries and resolved issues efficiently. Ensured customer satisfaction through effective communication and problem-solving.
Telephone Banker
Convergys Philippines
Sep 2011 - Feb 2012 (5 months)
Assisted customers with banking inquiries and transactions over the phone. Provided information on banking products and resolved account-related issues.
Sales Agent
Aegis
Oct 2009 - Sep 2011 (1 year 11 months)
Engaged potential customers to promote and sell products or services. Achieved sales targets through effective communication and persuasion.
Education
Degrees, certifications, and relevant coursework
Salazar Colleges of Science and Institute of Technology
Associate in Hotel and Restaurant Management, Hotel and Restaurant Management
Availability
Location
PhilippinesAuthorized to work in
Job categories
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