Ivy Joy Aranzado

I am a dedicated Customer Care Representative with over 5 years of experience in the healthcare sector. My journey has been marked by a commitment to resolving complex customer queries and building strong relationships with clients. At Everise, I efficiently processed prescription refills and provided comprehensive information about drug coverage and benefits, ensuring that customers received the support they needed.

In my previous role as a Helpdesk Supervisor at Concentrix, I handled escalations and resolved urgent concerns, demonstrating my ability to manage high-pressure situations effectively. My experience spans various customer service roles, including travel and retail accounts, where I assisted customers with bookings, modifications, and returns. I pride myself on my strong communication skills and my ability to understand and meet customer needs.