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Jasmine Sagum

@jasminesagum

Outbound Sales Representative at TRANSPARENTBPO supporting ExactCare Pharmacy, qualifying prospects through 500+ daily calls.

Philippines

Message

What I'm looking for

I’m seeking to bring my outbound sales, lead generation, customer engagement, and operational experience to a growth-oriented organization. I want to contribute to business development, build client relationships, generate qualified opportunities, and improve my sales performance.

At TRANSPARENTBPO, I support the ExactCare Pharmacy account by making 500+ outbound calls daily, identifying customer needs, and qualifying prospects. I verify customer information and medication details, document interactions in CallShaper CRM, and transfer qualified calls to an ExactCare advisor or pharmacist.

At TTEC, I supervised daily operations for the T-Mobile account, monitored performance, and coached customer service representatives. I’ve also handled customer service and account resolution across T-Mobile, Macy's, and other accounts, including inbound calls, online shopping inquiries, and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Outbound Sales Representative

Current

TransparentBPO

Aug 2023 - Present (3 years 3 months)

Executes 500+ outbound calls daily to engage potential customers, identify needs, and qualify prospects for healthcare pharmacy services. Maintains accurate CRM documentation and facilitates enrollment processes.

Outbound Sales Lead Generation Cold Calling Consultative Selling Objection Handling Customer Verification CRM documentation Callshaper

Operations Supervisor

TTEC

Oct 2020 - Mar 2023 (2 years 5 months)

Supervised daily team operations, coached customer service representatives, and monitored KPIs to improve productivity and service quality. Managed escalations and coordinated with U.S. clients.

Team Leadership Performance Monitoring Coaching KPI Management Escalation Management Workforce Management Reporting

Operations Specialist

TTEC

Jul 2019 - Sep 2020 (1 year 2 months)

Analyzed customer service trends, handled sensitive account requests, and managed voice and non-voice interactions. Participated in client meetings to discuss performance and improvement opportunities.

Customer Service Account Management Data Analysis Process Compliance Problem Solving Client Communication

Customer Service Representative II

TTEC

Jan 2017 - Jun 2019 (2 years 5 months)

Handled inbound customer calls for mobile services, billing, and technical support. Resolved concerns through active listening and accurate account research.

Customer Service Inbound Calls Billing Support Technical Support Active Listening Problem Solving

Customer Support Associate I

Concentrix

Sep 2016 - Dec 2016 (3 months)

Assisted customers with online shopping inquiries, order concerns, and account-related requests. Used e-commerce support systems to research transactions and provide accurate resolutions.

Customer Support Ecommerce Order Management Problem Solving Communication Skills

Customer Service Agent

Alorica

Jul 2016 - Aug 2016 (1 month)

Assisted customers with account-related inquiries and service concerns. Provided clear information and documented interactions following established procedures.

Customer Service Account Management Documentation Communication Skills

Administrative Assistant

Cyber Internet Cafe_012

Assisted customers with computer-related concerns, printing, scanning, and basic technical troubleshooting. Supported daily administrative activities and maintained an organized environment.

Administrative Support Technical Troubleshooting Customer Assistance Organization