John Amboy Aujero
@johnamboyaujero
Experienced customer service professional skilled in problem-solving, upselling, and delivering high-volume customer support.
PhilippinesWhat I'm looking for
I am an experienced customer service professional with hands-on experience across retail, pharmacy assistance, and call-center environments.
I excel at researching and resolving customer problems, leveraging strong communication, upselling and cross-selling to improve satisfaction and revenue. I'm detail-oriented and thrive as a multi-tasker in high-volume service settings, including utilization management roles supporting healthcare clients.
I bring a service-first mindset, consistent performance, and a desire to grow; I'm ready to contribute reliable customer support, sales-oriented solutions, and process-driven improvements to a new team.
Experience
Work history, roles, and key accomplishments
Assistant Pharmacist
SVA Drug Store
Assisted in dispensing medications, managed inventory and counseled customers on OTC products while ensuring accuracy and regulatory compliance.
Service Crew
BBQ Shack
Delivered fast, friendly food service and maintained cleanliness and high customer satisfaction in a high-volume environment.
CSR Agent (Aetna)
HGS/Sagility
Provided customer support for Aetna-related accounts, resolved plan inquiries, and promoted appropriate services to enhance member satisfaction.
CSR Agent
IQor
Handled inbound customer inquiries, resolved issues using strong problem-solving and communication skills, and upsold/cross-sold solutions to improve satisfaction.
Utilization Management Rep 1
Carelon Global Solutions
Performed utilization management tasks for Anthem, coordinating authorizations and case reviews to support patient care and cost-effective service delivery.
Education
Degrees, certifications, and relevant coursework
Western Institute of Technology
Bachelor of Science in Mechanical Engineering, Mechanical Engineering
2012 - 2016
Attended Western Institute of Technology for third-year level coursework in a Bachelor of Science in Mechanical Engineering from 2012 to 2016.
La Consolacion College
Bachelor of Science in Business Administration, Business Administration
2009 - 2010
Completed first-year level coursework toward a Bachelor of Science in Business Administration at La Consolacion College from 2009 to 2010.
Sagay National High School
High School Diploma, Secondary Education
2005 - 2009
Completed secondary education at Sagay National High School from 2005 to 2009.
Jose B. Puey Sr. Elementary School
Primary Education, Elementary Education
1999 - 2005
Completed primary education at Jose B. Puey Sr. Elementary School from 1999 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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