Shieldie Ojeda

I am a dedicated and customer-focused Customer Service Representative with over 10 years of experience in providing exceptional service and support. My career has been built on a foundation of strong communication and problem-solving skills, allowing me to handle customer inquiries and resolve issues efficiently. I am passionate about delivering positive experiences and committed to maintaining a professional and friendly approach to build strong customer relationships.

Throughout my career, I have worked in various roles, including Senior Customer Service Associate and Customer Service Advocate, where I have honed my skills in managing customer inquiries through multiple channels such as email, social media, and live chat. I have a proven track record of ensuring customer satisfaction by addressing concerns promptly and accurately documenting interactions in CRM systems. My experience has equipped me with the ability to collaborate with internal teams to resolve complex issues and improve overall service delivery.