Jibril Ajoc

I’m a pro-active, self-motivated, reliable, and hardworking customer service professional who works effectively both alone and as part of a team. I’m adaptable to challenging situations and committed to meeting strict deadlines.

Through roles like Pharmacy Helpdesk Advisor and Shopper Chat Support, I supported customers via live phone calls and dedicated apps to resolve concerns, update accounts, and manage order actions. I also located nearest stores for medication pickup and handled order replacements and cancellations.

In messaging care and wireless support work, I handled post-paid wireless accounts by reviewing account information, billing statements, and plan changes. I assessed accounts to ensure customers received the best services and supported multiple customers through chat to resolve issues.

Most recently, as a Customer Service Representative / Virtual Assistant / Lead, I’ve combined customer support with administrative tasks including appointment booking, SEO moderation, Affiliation Programs, and Social Media Community Management—while handling inbound and outbound calls for outstanding orders and billings.