Open to opportunities

Laquasia Robinson

@laquasiarobinson

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Customer service professional with five years' experience improving client satisfaction and operational processes.

United States

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What I'm looking for

I seek a role where I can apply customer-service expertise, CRM skills, and compliance awareness to improve client satisfaction and operational efficiency.

I am a dedicated customer service professional with five years of diverse experience across government, logistics, rental, and retail sectors.

At the Internal Revenue Service I review tax returns, investigate financial records, conduct audits, and provide technical guidance to taxpayers to ensure compliance.

Previously I managed customer inquiries at DHL, Hertz/Dollar Rent A Car, and Walmart, using CRM systems, training new hires, improving service delivery, and supporting order and transaction accuracy.

I deliver effective communication, data analysis, and problem-solving to enhance customer experience while maintaining high standards of service, compliance, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

IRS Agent

Current

United States Department of the Treasury

Jun 2023 - Present (2 years 4 months)

Review tax returns and conduct audits to ensure compliance, investigate financial records to detect violations, and communicate with taxpayers to resolve documentation and compliance issues.

Tax Compliance Auditing Documentation Review Data Analysis

Customer Service Representative

DHL

Mar 2022 - Jan 2023 (10 months)

Managed customer inquiries using CRM tools, provided timely resolutions, trained new hires, collaborated with warehouse teams to ensure accurate order fulfillment, and developed upsell strategies that supported revenue growth.

Customer Service CRM Training order fulfillment Upselling Communication

Customer Service Specialist

Hertz

Aug 2021 - Mar 2022 (7 months)

Provided customer support and transaction management, ensured accuracy in cash handling and data entry, trained new team members, and improved operational efficiency and customer satisfaction.

Customer Service Cash Handling Data Entry CRM Training Problem Solving

Customer Service Call Center Rep

Walmart

Nov 2019 - Nov 2020 (1 year)

Delivered customer support via call center, managed inquiries with CRM software, performed data entry and records maintenance, and assisted in training new staff to improve service protocols.