Heidi Pawlowski

Maintained 80% availability to efficiently address and resolve complex customer inquiries within an inbound ACD Call Center environment. Supported departmental operations by applying extensive knowledge of loan servicing practices, procedures, and policies. Mentored new call center associates and facilitated appropriate research requests for specialized departmental inquiries.

Managed over 50 inbound and outbound calls daily, addressing customer inquiries, billing questions, and service requests. Facilitated appointment scheduling and sales closures while maintaining high efficiency in a fast-paced call center environment. Processed payments and resolved customer issues, ensuring a high level of service and satisfaction.

Managed over 50 inbound and outbound calls daily, ensuring efficient communication and information dissemination. Utilized computer applications for database management and word processing to support customer service operations. Facilitated order placements and provided account information, conducting follow-ups to ensure customer satisfaction.

Managed over 50 inbound and outbound calls daily, delivering accurate information, taking messages, and transferring calls to appropriate individuals to ensure seamless communication. Utilized computer applications for database management and word processing to efficiently process customer orders and provide accurate account information, ensuring high levels of customer satisfaction through dilige

Calculated taxes owed or overpaid using appropriate tools, ensuring accurate completion of tax forms by applying all relevant adjustments, deductions, and credits. Verified and corrected data entry and calculations on tax forms prepared by others to ensure accuracy and compliance with tax regulations.

Completed high school education.