Mamadou Diallo

Assisted in day-to-day HR operations, including talent management, compliance with employment laws, and employee relations. Managed recruiting, onboarding, and performance evaluations while ensuring timely processing of unemployment notices.

Transferred data from paper formats into computer systems, created spreadsheets, verified data accuracy, and performed regular backups to ensure data preservation. Organized paperwork to maintain data integrity.

Interacted with clients to understand travel preferences and provided expert advice on destinations, accommodations, and travel logistics. Handled bookings and resolved customer complaints professionally.

Monitored real-time call volume, forecasted staffing needs, and ensured service levels were met. Analyzed performance metrics and provided reports to management while assisting with scheduling and staffing.

Provided excellent customer service by communicating with flight attendants and ensuring accurate food orders. Managed meal preparation and met tight deadlines in a fast-paced environment.

Coordinated travel itineraries for clients, booked flights, and provided advice on travel-related matters. Maintained accurate records and handled client complaints efficiently.

Resolved customer inquiries via phone and online, educated members on account setup and transactions, and managed financial statements and payroll. Ensured compliance with mobile money transactions.

Completed a Bachelor of Science in Telecommunication, gaining knowledge in various aspects of telecommunications, including systems, networks, and communication technologies.