CMCindy Mupotola
@cindymupotola
Well-trained clerical and customer service professional with strong skills.
ZambiaWhat I'm looking for
I am a dedicated clerical and customer service professional with a solid background in administrative settings. My experience spans various roles, including Operations Supervisor and Analyst, where I have successfully managed day-to-day operations, developed policies, and ensured compliance with industry regulations. My professional demeanor and exceptional people skills have allowed me to thrive in fast-paced environments, effectively addressing administrative needs and enhancing customer experiences.
Throughout my career, I have demonstrated my ability to lead teams, implement training programs, and maintain strong relationships with clients and vendors. My analytical skills have been pivotal in identifying trends and opportunities for process improvement, ultimately contributing to the overall success of the organizations I have worked with. I am passionate about fostering a collaborative work environment and am committed to continuous learning and professional growth.
Experience
Work history, roles, and key accomplishments
E-Commerce / 3PL Operations Supervisor
Aquantuo Zambia
Jun 2023 - May 2024 (11 months)
Managed day-to-day operations across various business units including E-Commerce, Logistics, and Customer Experience. Developed operational policies, defined KPIs, and implemented training programs while ensuring compliance with industry regulations.
Operations Analyst
Aquantuo Zambia
Dec 2022 - Jun 2023 (6 months)
Ensured timely resolution of issues related to the company website and apps. Provided exceptional customer service and collaborated with sales and development teams to enhance user experience and operational efficiency.
Supervisor
Zambia Statistical Agency (ZAMSTAT)
Sep 2022 - Oct 2022 (1 month)
Oversaw census operations, managed enumerators, and ensured quality control of data collection. Reported progress to coordinators and validated completion of enumeration areas.
Call Center Agent
Kazang Zambia
Jul 2020 - Jan 2021 (6 months)
Assisted customers with inquiries, gathered feedback on operations, and educated clients about new products while managing customer relationships.
Data Assistant
Education Development Center (EDC)
Jun 2019 - Jul 2020 (1 year 1 month)
Collected and entered training data using Kobo tool, managed participant registrations, and handled clerical tasks for the training team.
Registry Clerk and Planning Officer
Ministry of Education Provincial Education Offices
Nov 2017 - Jan 2018 (2 months)
Managed educational data, coordinated training initiatives, and supported teachers through assessments and project implementations.
Peer Educator
The University of Zambia HIV/AIDS Response Program
Nov 2016 - Jan 2018 (1 year 2 months)
Educated peers on HIV/AIDS awareness and distributed informative literature to promote health and rights among students.
Subject Teacher
Olympia Secondary School
Sep 2017 - Nov 2017 (2 months)
Taught history to grades ten and eleven, developed lesson plans, and created educational materials to enhance student learning.
Education
Degrees, certifications, and relevant coursework
The University of Zambia
Certificate, Information Technology
2019 - 2019
Obtained a certificate in Information Communications and Technology, focusing on the use of technology in communication and information management.
TZThe University of Zambia
Certificate, Project Management
2019 - 2019
Completed a certificate in Project Planning and Management, emphasizing the skills necessary for effective project execution and management.
TZThe University of Zambia
Certificate, Public Health
2018 - 2018
Earned a certificate in HIV/AIDS Effective Prevention Strategies, focusing on strategies to combat the HIV/AIDS epidemic.
TZThe University of Zambia
Certificate, Counselling
2018 - 2018
Completed a certificate in Psychosocial Counselling, providing skills to support individuals facing psychological challenges.
TZThe University of Zambia
Certificate, Monitoring and Evaluation
2018 - 2018
Completed a certificate in Monitoring and Evaluation and Project Planning, emphasizing skills for assessing and managing projects effectively.
TZThe University of Zambia
Bachelor of Arts, Educational Administration
2018 - 2018
Studied Educational Administration and Management, focusing on the principles and practices of managing educational institutions effectively.
Availability
Location
ZambiaAuthorized to work in
Job categories
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