Nancy Mfumbaika

I am a healthcare and operations professional with a Bachelor of Science in Nursing and a Certificate in Occupational Health and Safety. My experience spans healthcare, operations management, administration, occupational health and safety, customer service, and community engagement. Throughout my career, I have developed strong organizational, communication, and problem-solving skills while working in fast-paced environments where accuracy, professionalism, and attention to detail are essential.

In my current role as an Operations Manager, I coordinate daily business operations, maintain records, support staff, resolve operational challenges, and ensure efficient service delivery. Previously, as a Safety Officer with G4S Secure Solutions, I conducted workplace inspections, maintained compliance documentation, investigated incidents, prepared reports, and collaborated with different teams to improve workplace safety. My experience also includes administrative support, document management, stakeholder communication, and clinical nursing in both public and mission healthcare facilities.

I am proficient in Microsoft Office, data entry, report writing, record management, and administrative coordination. I enjoy organizing information, improving processes, communicating with clients and colleagues, and ensuring that tasks are completed accurately and on time. I learn new systems quickly, adapt well to change, and work effectively both independently and as part of a team.

I am particularly interested in remote opportunities in customer support, operations, healthcare administration, administrative assistance, data entry, project coordination, and related roles where I can contribute my skills while continuing to grow professionally. I take pride in being dependable, proactive, and committed to delivering excellent service and building positive relationships with customers, colleagues, and stakeholders.