Open to opportunities

Wilson Lungu

@wilsonlungu

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Detail-oriented administrative specialist improving operations, data management, and stakeholder communication.

Zambia

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What I'm looking for

I seek a role where I can improve operations, manage data and finances, lead teams, and implement process improvements in a collaborative, growth-oriented organization.

I am a detail-oriented Administrative Specialist with over three years' experience supporting leadership across public and private sectors.

I have a proven record of streamlining processes and improving efficiency, including implementing a centralized digital student database and achieving a 20% reduction in operational costs.

My strengths include data management, financial reconciliation, stakeholder communication, and supervising teams; I have led recruitment, training, and program launches that raised enrollment and retention.

Technically proficient in Microsoft Office, Google Workspace, PayGo, and mobile data collection tools (CAPI/PAPI), I bring discretion, strong organizational skills, and a service-oriented approach to meet tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Head of Academics

Current

Handsworth Institute of Science and Technology

Jun 2023 - Present (2 years 3 months)

Established a centralized digital student database for 500+ students and managed budgeting, scheduling, and resources, implementing process improvements that reduced operational costs by 20% and increased student retention by 25%.

Academic Administration Budgeting Curriculum Development Staff Supervision Microsoft Office

FISP Money Collection Agent

Zambia National Commercial Bank

Nov 2022 - Jan 2023 (2 months)

Collected and processed payments from 5,000+ farmers using PayGo, handled daily cash transactions up to ZMW 40,000 with 100% deposit accuracy and implemented tracking that reduced discrepancies by 25%.

PayGo Customer Service Compliance Record keeping Mobile Payments

Census Enumerator

Zambia Statistics Agency

Aug 2022 - Oct 2022 (2 months)

Conducted door-to-door surveys across 500+ households using mobile CAPI/PAPI tools, translated questionnaires, and achieved a 95% response rate while ensuring data integrity and respondent confidentiality.

PAPI Field Data Collection Data Validation Community Engagement Confidentiality Mobile Data Tools

Delivery Personnel & Office Assistant

Njobvu Health Supplements

Nov 2020 - Apr 2022 (1 year 5 months)

Managed on-time delivery for 300+ monthly orders with a 100% on-time rate, optimized routes to improve turnaround by 30%, and maintained inventory and financial records reducing delivery discrepancies to 2%.

Inventory Management Record keeping Customer Service Microsoft Office

Administrator Intern

Nyimba Secondary School

Jan 2019 - Apr 2020 (1 year 3 months)

Coordinated classroom schedules and managed office documentation to support school operations and administrative processes.

Office Administration Scheduling Document Management Microsoft Office Records Management

Office Orderly

National Registration & Passport Office

Nov 2013 - Aug 2015 (1 year 9 months)

Provided clerical support and managed documentation processing to maintain organized records and support front-office operations.

Clerical Support Document Processing Records Management Customer Service

Education

Degrees, certifications, and relevant coursework

University of Zambia

Bachelor of Education, Educational Administration and Management

2015 - 2019

Completed a Bachelor of Education in Educational Administration and Management focused on school leadership, administration, and management practices.