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@cindymupotola1
Well-trained clerical and customer service professional with strong skills.
I am a dedicated clerical and customer service professional with a solid background in administrative settings. My experience spans various roles, including Operations Supervisor and Analyst, where I successfully managed day-to-day operations and ensured optimal performance across multiple business units. I pride myself on my exceptional people skills and ability to thrive in fast-paced environments.
Throughout my career, I have developed and implemented operational policies, trained employees, and maintained professional relationships with clients and vendors. My analytical skills have allowed me to identify trends and opportunities for process improvement, contributing to the overall success of the organizations I've been a part of. I am passionate about delivering exceptional customer experiences and continuously seek ways to enhance operational efficiency.
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Work history, roles, and key accomplishments
Aquantuo Zambia
Jun 2023 - Jun 2024 (11 months)
Managed day-to-day operations across various business units including E-Commerce, Logistics, and Customer Experience. Developed operational policies, defined KPIs, and implemented training programs while ensuring compliance with industry regulations.
Aquantuo Zambia
Dec 2022 - Jun 2023 (6 months)
Ensured timely resolution of issues related to the company website and apps. Provided exceptional customer service and coordinated with various departments to streamline operations and enhance user experience.
Zambia Statistical Agency (ZAMSTAT)
Sep 2022 - Sep 2022 (0 months)
Oversaw field operations for census activities, ensuring quality control and accurate data collection. Coordinated materials distribution and provided daily progress reports to management.
Kazang Zambia
Jul 2020 - Aug 2020 (1 month)
Assisted customers with inquiries via phone, provided product education, and maintained relationships with existing customers.
Education Development Center (EDC)
Jun 2019 - Jul 2020 (1 year 1 month)
Collected and entered data for training programs, managed participant registrations, and performed clerical tasks to support the training team.
Ministry of Education
Nov 2017 - Jan 2018 (2 months)
Managed data and files for educational initiatives, assisted in training teachers, and conducted needs assessments.
Olympia Secondary School
Sep 2017 - Nov 2017 (2 months)
Taught history to grade ten and eleven students, developed lesson plans, and created schemes of work.
Degrees, certifications, and relevant coursework
Certificate, Information Communications Technology
2019 - 2019
Obtained a certificate in Information Communications and Technology, focusing on the use of technology in communication and information management.
Certificate, Project Planning and Management
2019 - 2019
Completed a certificate in Project Planning and Management, learning how to effectively plan and manage projects.
Certificate, Monitoring and Evaluation
2018 - 2018
Completed a certificate in Monitoring and Evaluation and Project Planning, gaining skills in assessing project effectiveness and planning.
Certificate, HIV/AIDS Prevention
2018 - 2018
Earned a certificate in HIV/AIDS Effective Prevention Strategies, focusing on methods to prevent the spread of HIV/AIDS.
Bachelor of Arts, Educational Administration
2014 - 2018
Studied Educational Administration and Management, focusing on the principles and practices of managing educational institutions effectively.
Certificate, Psychosocial Counselling
2017 - 2017
Completed a certificate in Psychosocial Counselling, learning techniques to support individuals dealing with psychological issues.
You can contact Cindy and 90k+ other talented remote workers on Himalayas.
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