Cindy Mupotola

Managed day-to-day operations across various business units including E-Commerce, Logistics, and Customer Experience. Developed operational policies, defined KPIs, and implemented training programs while ensuring compliance with industry regulations.

Ensured timely resolution of issues related to the company website and apps. Provided exceptional customer service and coordinated with various departments to streamline operations and enhance user experience.

Oversaw field operations for census activities, ensuring quality control and accurate data collection. Coordinated materials distribution and provided daily progress reports to management.

Assisted customers with inquiries via phone, provided product education, and maintained relationships with existing customers.

Collected and entered data for training programs, managed participant registrations, and performed clerical tasks to support the training team.

Managed data and files for educational initiatives, assisted in training teachers, and conducted needs assessments.

Taught history to grade ten and eleven students, developed lesson plans, and created schemes of work.

Obtained a certificate in Information Communications and Technology, focusing on the use of technology in communication and information management.

Completed a certificate in Project Planning and Management, learning how to effectively plan and manage projects.

Completed a certificate in Monitoring and Evaluation and Project Planning, gaining skills in assessing project effectiveness and planning.

Earned a certificate in HIV/AIDS Effective Prevention Strategies, focusing on methods to prevent the spread of HIV/AIDS.

Studied Educational Administration and Management, focusing on the principles and practices of managing educational institutions effectively.

Completed a certificate in Psychosocial Counselling, learning techniques to support individuals dealing with psychological issues.