Nambela Mukosha
@nambelamukosha
Assistant Operations Manager with expertise in optimizing processes.
ZambiaWhat I'm looking for
I am a dedicated Assistant Operations Manager with a solid educational background in Marketing and hands-on experience in optimizing processes and managing supply chains. My career has been marked by a commitment to delivering results in fast-paced environments, where I have demonstrated strong analytical and problem-solving skills. I take pride in my proactive approach and dedication to continuous improvement, which I believe are essential in driving organizational success and achieving strategic goals.
Throughout my career, I have achieved significant milestones, including a 20% increase in customer satisfaction scores by effectively resolving complex inquiries and ensuring timely follow-ups. My experience spans overseeing daily operations, managing a team of loan officers, and maintaining strong client relationships. I have also streamlined office operations by creating standardized documents and an accessible filing system, ensuring efficiency and accuracy in all aspects of my work.
My ability to handle multiple tasks simultaneously and prioritize effectively has been crucial in my roles, from managing executive calendars to coordinating extensive travel arrangements. I am passionate about fostering a collaborative team environment and am always looking for ways to enhance service delivery and meet client expectations.
Experience
Work history, roles, and key accomplishments
RLAssistant Operations Manager
Rainbow Capital Limited
Nov 2023 - Present (1 year 7 months)
Overseeing daily operations, managing loan processing, and supervising a team to ensure adherence to company policies. Implemented customer feedback mechanisms to enhance service delivery and foster customer loyalty.
Executive Assistant
Willis, Clement & Partners
Jun 2019 - Nov 2023 (4 years 5 months)
Supervised the administrative team, managed the CEO's calendar, and coordinated travel arrangements. Served as a primary contact for communications and assisted in planning organizational strategies.
Office Assistant
Trans Africa Supply Services
Mar 2015 - Sep 2018 (3 years 6 months)
Managed travel arrangements for senior management, prepared monthly reports, and supported HR and finance departments. Ensured accurate processing of invoices and organized company events.
Mobile Money Registration Officer
MTN Zambia
Sep 2013 - Jan 2015 (1 year 4 months)
Coordinated electronic registration of clients, ensuring data accuracy and providing support to clients. Managed high volumes of transactions and resolved information gaps.
Education
Degrees, certifications, and relevant coursework
Cavendish University
Procurement and Supply Chain Management
Currently pursuing a degree in Procurement and Supply Chain Management, focusing on the principles and practices essential for effective supply chain operations.
Cavendish University
Certificate, Business Planning
2017 - 2017
Completed a Certificate in Business Planning, learning how to develop effective business plans and strategies for organizational growth.
Cavendish University
Certificate, Data Analysis
2017 - 2017
Completed a Certificate in Data Analysis, acquiring skills in data interpretation and analysis for informed decision-making.
Cavendish University
Certificate, Marketing
2012 - 2012
Completed a Certificate in Marketing, focusing on marketing principles, strategies, and consumer behavior.
Cavendish University
Certificate, Computer Studies
2011 - 2011
Completed a Certificate in Computer Studies, gaining foundational knowledge in computer operations and software applications.
Cavendish University
Certificate, Monitoring and Evaluation
2012 - 2012
Completed a Certificate in Monitoring and Evaluation, focusing on techniques for assessing project performance and impact.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Website
rainbowcapital.comJob categories
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