Open to opportunities

Chifunilo Daniels

@chifunilodaniels

Message

Proactive virtual assistant and operations manager driving efficiency and support.

Zambia

Message

What I'm looking for

I seek remote or hybrid roles where I can streamline operations, manage executive admin tasks, support teams, and drive measurable efficiency improvements in a collaborative, growth-focused environment.

I am a proactive, detail-oriented Virtual Assistant and Operations Manager with a strong background in administration, client support, and operations optimization. I combine hands-on virtual assistance with on-the-ground operational oversight to support busy professionals and teams.

I have experience managing emails, calendars, travel, and meeting coordination while maintaining confidentiality and accuracy. I routinely handle online research, data entry, digital filing, and report preparation to support informed decision-making.

In operations, I have overseen daily business activities, coordinated logistics, supervised staff, and implemented process improvements that reduced operational costs by 15% and maintained a 95% customer satisfaction rate.

I hold a Bachelor of Education in Educational Administration & Management and an ALX Virtual Assistant Certificate. I am committed to streamlining workflows, improving organizational efficiency, and delivering reliable administrative and client-facing support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2024 - Present (1 year 9 months)

Managed client inboxes, scheduled virtual meetings, conducted research and prepared reports, and created social media content to improve client engagement and streamline workflows.

Scheduling Online Research Data Entry Google Workspace Microsoft Office Zoom)Trello

Current

Operations Manager

Current

Tradeliveries Limited

Jan 2023 - Present (2 years 9 months)

Oversaw daily operations, coordinated logistics and schedules, supervised staff, and implemented process improvements that reduced operational costs by 15% while maintaining a 95% customer satisfaction rate.

Operations Management Logistics Coordination Staff Supervision Process Improvement Customer Service Scheduling Reporting Microsoft Office

Administrative Secretary

Kapiri-Mposhi Secondary School

Jan 2021 - Dec 2023 (2 years 11 months)

Managed schedules, prepared reports and official correspondence, organized meetings and filing systems, and improved document retrieval time by 30% through enhanced document management.

Office Administration Scheduling Document Management Meeting Coordination Customer Service Microsoft Office

Registration Officer

Electoral Commission of Zambia

Nov 2020 - Dec 2020 (1 month)

Conducted voter registration, managed and secured registration data, and produced accurate reports while ensuring compliance with electoral procedures during a fixed-term assignment.

Data Management Voter Registration & Compliance Reporting Record Security Attention To Detail Microsoft Office

Human Resource Assistant

Kapiri-Mposhi District Education Board

Jan 2019 - Dec 2019 (11 months)

Coordinated recruitment logistics and interview scheduling, maintained personnel files, supported onboarding and training, and assisted with employee inquiries and HR administrative tasks.

Recruitment coordination Onboarding HR & Administration Reporting Customer Service