Open to opportunities

Esther Mwafulilwa

@esthermwafulilwa

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Dynamic professional skilled in retail, administration, and customer service.

Zambia

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What I'm looking for

I seek a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am a dynamic professional with a versatile background in retail, administration, customer service, and education. My experience spans various roles where I have demonstrated strong leadership, operations optimization, and a commitment to exceptional customer satisfaction. I am proficient in store management, stock control, and staff motivation, ensuring that teams are empowered to achieve their best.

Throughout my career, I have successfully built and maintained strong relationships with customers, identified new business opportunities, and developed promotional campaigns that drive engagement. My educational foundation in marketing, combined with my excellent communication and organizational skills, has enabled me to support strategic initiatives effectively and ensure their smooth execution. I thrive in environments that challenge me to grow and adapt while delivering results that exceed expectations.

Experience

Work history, roles, and key accomplishments

Relationship Manager

Bonaventure Butchery

Jan 2023 - Jan 2024 (1 year)

Built and maintained customer relationships, identified new business opportunities, and executed promotional campaigns to enhance customer engagement.

Business Development Campaigns Quality Assurance Problem Solving

Retail Store Supervisor

Liquid Intelligent Technologies

Jan 2022 - Jan 2023 (1 year)

Oversaw store operations, ensuring productivity and adherence to policies. Addressed customer complaints, motivated staff, and minimized stock damage.

Team Leadership Customer Satisfaction Staff Training Operations Management

Administrative Officer

Ranchhod Chungu Advocates

Feb 2021 - Feb 2022 (1 year)

Provided essential administrative support, ensuring confidentiality and security of files, handling calls, and performing basic bookkeeping tasks. Demonstrated effective communication skills and operated office equipment to ensure smooth operations.

Communication Office Management Bookkeeping Customer Service

Guest Relations Host

Standard Chartered Bank

Jan 2020 - Feb 2021 (1 year 1 month)

Managed customer inquiries and provided information on banking services, ensuring high customer satisfaction. Assisted in supervising front office staff and maintained efficient office operations.

Customer Service Communication Problem Solving

Student Advisor

Unicaf University

Jan 2018 - Jan 2019 (1 year)

Assisted students in achieving academic goals through case management and action plans. Developed programs to foster community and coordinated workshops to enhance academic skills.

Program Development Communication