Open to opportunities

Chukwuma Aka

@chukwumaaka

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Versatile Virtual Assistant with expertise in customer service and operations.

Nigeria

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth, where I can leverage my skills in customer service and administration.

I am a versatile and detail-oriented Virtual Assistant and Customer Service professional with over 5 years of experience. My career has been dedicated to providing exceptional support and ensuring projects are completed on time with great precision. I thrive in fast-paced, virtual environments, following established procedures to exceed customer expectations while innovating where necessary.

Throughout my career, I have successfully implemented innovative measures that enhance on-time delivery and foster strong client relationships. My skills in organizational and administrative tasks, combined with effective communication, have allowed me to consistently deliver top-notch client support and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Bascii Consulting Limited

Mar 2023 - Present (2 years 4 months)

Managed customer service operations, ensuring high levels of customer satisfaction and efficient resolution of inquiries. Implemented strategies to improve customer engagement and loyalty.

Customer Service Customer Relationship Management Team Leadership Problem Solving Communication

Call Centre Agent

Remote KeaFoods HUB

Nov 2019 - Present (5 years 8 months)

Handled incoming and outgoing client calls, providing technical and general support to customers. Maintained detailed records of customer interactions and ensured timely resolution of issues.

Call Center Operations Customer Support Data Entry Communication Problem Solving

Sales /Marketing Personnel

Remote KeaFoods HUB

Oct 2016 - Present (8 years 9 months)

Collaborated with the sales team to implement and analyze sales and marketing initiatives. Reached out to leads and built a pipeline of prospective customers to drive revenue.

Sales Marketing Lead Generation Email Marketing

Virtual Science/Mathematics Teacher

Tutor Time School

Apr 2014 - Present (11 years 3 months)

Provided virtual instruction in Science and Mathematics to students, adapting teaching methods to suit individual learning styles. Developed engaging lesson plans and assessed student progress.

Science education Mathematics Lesson planning Assessments

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Owerri

Bachelor of Engineering, Chemical Engineering

Studied Chemical Engineering at the Federal University of Technology, Owerri. Gained foundational knowledge in chemical processes and engineering principles.