Faith C Ndubueze

I am a customer-focused professional with hands-on experience across multi-channel customer service and administrative roles. I deliver prompt, professional support and maintain high client satisfaction in fast-paced, remote and in-person environments.

In leadership roles I have supervised daily customer service operations, managed inquiries and complaints across phone, email and walk-ins, and trained new staff to improve teamwork and efficiency. I prioritize problem-solving, attention to detail and clear communication.

As a representative I handled escalations appropriately, collaborated with teammates to meet departmental goals, and used CRM tools to track and resolve customer issues. My background in administration includes documentation, coordination and reporting to support internal operations.

I am results-driven and self-motivated, adaptable to changing environments, and committed to delivering excellent listening, analytical skills and organizational support to help companies improve customer experience and operational efficiency.