Open to opportunities

Ozegbe Gift

@ozegbegift

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Dynamic Customer Service Manager and Sales Executive with proven results.

Nigeria

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What I'm looking for

I am seeking a role that fosters collaboration and values customer-centric strategies, with opportunities for growth and innovation.

I am a dynamic and results-driven Customer Service Manager and Sales Executive with over 6 years of progressive experience in driving customer satisfaction and revenue growth. My expertise lies in leading high-performing teams, managing complex client relationships, and executing strategic sales initiatives across diverse markets. I am adept at leveraging CRM tools, marketing technologies, and data insights to streamline operations, resolve issues, and exceed performance targets.

Throughout my career, I have been recognized for my exceptional communication, problem-solving, and leadership abilities that enhance customer loyalty and boost sales conversions. I have successfully spearheaded customer service improvements, resulting in a 40% reduction in response time and a 35% increase in customer satisfaction rates. My strategic execution of multi-level marketing campaigns has driven a 30% year-over-year revenue growth, showcasing my ability to expand market share in competitive segments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Digital Landlords Company Ltd

Dec 2020 - Present (4 years 10 months)

Resolved over 95% of customer inquiries within 24 hours by streamlining communication channels, improving response time, and increasing customer satisfaction rate by 30%. Strengthened customer relationships through personalized service strategies, leading to a 25% increase in customer retention and contributing to sustained revenue growth.

Customer Relationship Management Conflict Resolution Payment Processing Customer Retention Performance Monitoring Microsoft Office Suite Notion Google Workspace

Sales Executive

Digital Bananas Technology

Jan 2019 - Dec 2020 (1 year 11 months)

Developed and executed targeted sales strategies across the full sales cycle, increasing customer acquisition by 30% and contributing to overall revenue growth. Launched and managed marketing campaigns at local, regional, and national levels, boosting brand visibility and driving a 25% increase in customer engagement.

Sales Strategy Marketing Campaign Execution Zoho Salesforce Mailchimp

Cashier

Leadway Assurance Company Limited

Apr 2015 - Jan 2019 (3 years 9 months)

Managed daily cash transactions and reconciled accounts, ensuring accuracy and compliance with company policies. Assisted customers with inquiries and provided support for various financial services.

Education

Degrees, certifications, and relevant coursework

Delta State University

Bachelor of Arts, Arts

Studied a Bachelor of Arts at Delta State University. This program provided a comprehensive education in various humanities and social science disciplines.