Ruth Segun-Olufemi
@ruthsegun-olufemi
I am a customer service manager delivering exceptional support, training, and process improvements.
NigeriaWhat I'm looking for
I am a result-oriented customer service professional with over three years of experience delivering exceptional support and building strong customer relationships.
In my current role as Customer Service Manager I oversee multi-channel support across email, chat, social media and phone, maintaining a 75% customer satisfaction rate and leading initiatives that improved response times by 60%.
I manage administrative functions including record keeping, onboarding, inventory coordination and reporting, improving record accessibility by 85% and reducing onboarding time by 30% while cutting administrative costs.
I am committed to coaching teams, streamlining processes and applying emotional intelligence to resolve complaints; I hold certifications such as Certified Zendesk Omnichannel Agent Specialist and Certified Customer Service Professional.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Dealclinchers Homes Limited
May 2025 - Present (3 months)
Led customer service operations across email, chat, social and calls, maintaining a 75% customer satisfaction rate and improving retention; trained team and implemented reporting-driven process improvements.
Customer Service Representative
Dealclinchers Homes Limited
Sep 2021 - Apr 2025 (3 years 7 months)
Managed customer interactions and records, streamlined check-in/check-out to reduce wait times and improved response times by 60%, increasing customer satisfaction.
Administrative Officer
Dealclinchers Homes Limited
Jan 2022 - Dec 2023 (1 year 11 months)
Coordinated office administration and cross-department communication, organizing 85% of company records and driving a 30% increase in operational effectiveness while reducing administrative costs by 20% and cutting onboarding time by 30%.
Front Desk Officer
Dealclinchers Homes Limited
Sep 2021 - Dec 2022 (1 year 3 months)
Managed front desk operations, visitor registration and scheduling, improving email response time by 25% and contributing to a 40% conversion of realtor partnerships.
Customer Service Officer
Calvary Properties and Co.
Mar 2021 - Sep 2021 (6 months)
Handled mail and task prioritization, resolving 60% of customer complaints using emotional intelligence and improving response time by 15%.
Education
Degrees, certifications, and relevant coursework
BUBowen University
Bachelor of Science, Food Science and Technology
Grade: Second Class Upper
Bachelor of Science in Food Science and Technology from Bowen University, graduated July 2019 with Second Class Upper.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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