AOAnderson Osuji
@andersonosuji
Results-oriented professional with 6 years in customer service management.
NigeriaWhat I'm looking for
I am a highly motivated professional with over 6 years of experience in customer service management, sales, and virtual assistance. My journey has equipped me with the skills to lead teams effectively, optimize operations, and deliver exceptional service across various industries. I thrive in fast-paced environments, where my strong work ethic and commitment to excellence shine through.
Throughout my career, I have demonstrated a proven ability to identify customer needs and implement effective solutions that drive business growth. As a Branch Manager at Ntachi-Osa Restaurant, I oversaw staff recruitment and training, analyzed sales data, and collaborated with the executive team to design strategies that enhanced service delivery and profitability. My experience as a Call Agent and Team Lead at the Emergency Communication Center further honed my skills in managing high-pressure situations and ensuring timely responses to customer inquiries.
Experience
Work history, roles, and key accomplishments
Branch Manager
Ntachi-Osa Restaurant
Jun 2024 - Present (1 year 3 months)
Oversaw staff recruitment, training, scheduling, and performance management to maintain optimal team productivity. Analyzed sales data, implemented promotional strategies that reduced waste and achieved cost savings.
Sales Executive
Interra Networks Limited
Jan 2021 - Present (4 years 8 months)
Leveraged CRM expertise to optimize lead nurturing, track client interactions, and analyze data to identify upsell opportunities and personalize sales strategies, contributing to a 22% improvement in conversion rates. Ensured seamless sales execution by meticulously following up at each stage of the process, from quote generation to purchase order fulfillment, exceeding client satisfaction benchma
Call Agent/Teamlead/Supervisor
Emergency Communication Center (ECC)
Jan 2019 - Present (6 years 8 months)
Proficiently utilized advanced Computer Aided Dispatch (CAD) systems to streamline dispatch processes, leading to a 10% reduction in response times. Utilized exceptional time management skills to handle a high volume of incoming emergency and non-emergency calls, ensuring timely responses and minimizing caller wait times.
Customer Support Representative
Interra Networks Limited
Jan 2019 - Present (6 years 8 months)
Demonstrated strong technical proficiency in CRM software and remote communication tools to efficiently manage customer interactions with a professional demeanor. Resolved 90% of customer inquiries within the first contact using active listening and de-escalation techniques.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Minna
Bachelor of Technology, Biology
Studied Biology at the Federal University of Technology Minna, Niger State. Completed the program between 2013 and 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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