Shulammite Emmanuel

I am a self-motivated team player with a strong willingness to learn and adapt to new customer service strategies. My experience as a Customer Service Representative has equipped me with effective communication skills and a detail-oriented approach, allowing me to engage with customers in a professional manner. I am bilingual in English and Pidgin, which helps me connect with a diverse customer base.

Throughout my career, I have consistently demonstrated my ability to resolve customer inquiries efficiently, averaging over 50 inquiries daily while maintaining a 95% satisfaction rate. My collaborative efforts with functional teams have led to prompt resolutions of complex issues, and my product knowledge has enabled me to assist customers effectively, resulting in a 15% increase in upselling. I take pride in my achievements, including a 20% boost in customer satisfaction ratings in my previous role.