Christine Mirakyan
@christinemirakyan
Customer service and sales professional focused on quality, German-speaking support, and remote virtual assistant operations.
CanadaWhat I'm looking for
I’m an experienced customer service and sales professional with strong expertise in handling inbound and outbound calls, providing support via phone and email, resolving complaints, and upselling when appropriate. With fluent German and a strong cultural understanding, I develop targeted, market-specific solutions for German-speaking clients, ensuring communication is clear and customer-focused.
In recent roles, I’ve taken on leadership and quality responsibilities—managing teams, optimizing workflows, setting clear performance goals, and overseeing call center operations with technical support. As a Customer service quality analyst, I monitored interactions across calls, emails, and chats, maintained performance metrics and quality standards, delivered constructive feedback, and supported training and development; I also work as a Virtual Assistant managing email campaigns with ActiveCampaign and organizing work using Google Calendar, Sheets, Drive, and Docs.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Limonata Coaching
Sep 2025 - Present (10 months)
Provided virtual assistant support including managing email campaigns and handling email correspondence and customer communication. Organized schedules and documents using Google tools and delivered administrative and organizational support.
Call centre supervisor
SuperVista AG
Sep 2024 - Present (1 year 10 months)
Supervised call center operations with responsibility for team management and providing technical support.
Customer service quality analyst
Cmx-Solutions
Sep 2020 - Present (5 years 10 months)
Monitored and evaluated customer service interactions across calls, emails, and chats to ensure compliance with company standards and protocols. Developed performance metrics, provided constructive feedback, and supported training and cross-department collaboration to improve service delivery.
Tour operator representative
Caucasus Holidays
Feb 2019 - May 2020 (1 year 3 months)
Served as a tour operator representative, communicating with German-speaking guests using fluent German and cultural knowledge. Designed market-specific tours and translated local attraction and itinerary information into German while supporting marketing and feedback collection.
Call centre agent
Cmx-Solutions
Nov 2018 - Feb 2019 (3 months)
Handled inbound and outbound calls, providing product and service information, resolving customer inquiries and complaints, and offering solutions. Also promoted and sold products/services, including upselling when appropriate.
Education
Degrees, certifications, and relevant coursework
ILAC International College
University Pathway English Program, English Language
2024 -
Enrolled in the University Pathway English Program at ILAC International College starting July 2024.
ILAC International College
English Proficiency Level 16 certificate, English Language
2025 -
Earned an ILAC Certificate for English Proficiency Level 16.
Grant Thornton at CMX-Solutions
Management training course, Management
2023 -
Completed a management training course with Grant Thornton at CMX-Solutions in 2023.
American University of Armenia
General English (Pre-Intermediate), English Language
2023 -
Completed a General English (Pre-Intermediate level) course at the American University of Armenia in 2023.
Grant Thornton at CMX-Solutions
Soft skills/Communication abilities course, Soft skills
2022 -
Completed a soft skills/communication abilities training program with Grant Thornton at CMX-Solutions in 2022.
European University of Armenia
Business Management program, Business Management
2020 - 2021
Completed a 6-month Business Management program at the European University of Armenia.
Heidelberg University
Summer school program, German studies
2019 - 2020
Completed a summer school in Germany at Heidelberg University from 2019 to 2020.
Leibniz Institute for German Language
International award (German learners), German Language
2021 -
Activities and societies: Awarding institution: Leibniz Institute of German Language/University of Mannheim.
Received an international award for German learners (for learners of German who live abroad).
University of Bonn
Study trip, German studies
2018 -
Participated in a study trip to Germany at the University of Bonn in 2018.
Philipps University of Marburg
Study trip, German studies
2018 -
Participated in a study trip to Germany at Philipps University of Marburg in 2018.
Yerevan State University
German Linguistics
2015 - 2019
Studied German linguistics at Yerevan State University from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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