Omo Onanuga
@omoonanuga
I am an experienced customer service supervisor driving team performance and quality improvements.
CanadaWhat I'm looking for
I am a caring and friendly service professional with over 10 years of experience and more than four years as a customer service supervisor managing frontline teams.
I led initiatives that improved quality assurance by initiating an online survey system that enabled more than 2,000 clients to give feedback, guided 40+ new representatives through company procedures to increase productivity by 37%, and reduced average call time by 35 seconds.
I deliver structured training, conduct monthly performance reviews, and solve root causes to build trust-based customer relationships; I seek opportunities to lead teams, streamline processes, and raise customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Greatway Financial
Jan 2020 - Present (5 years 7 months)
Supervised 40+ customer service representatives, guiding onboarding and monthly performance reviews that increased productivity by 37%. Initiated an online survey QA system capturing feedback from 2,000+ clients and reduced average call time by 35 seconds through targeted training.
Customer Service Representative
Alorica
Jan 2019 - Jan 2020 (1 year)
Handled customer inquiries and resolved concerns by identifying root causes to deliver effective solutions and foster long-term relationships. Provided clear product information, warranties, and terms to improve customer satisfaction.
Customer Service Representative
Teleperformance
Jan 2018 - Jan 2019 (1 year)
Answered product and warranty questions, diagnosed customer issues, and provided solutions to maintain high service standards. Built sustainable relationships of trust through open, interactive communication.
Education
Degrees, certifications, and relevant coursework
BUBabcock University
Bachelor of Arts, Business Administration
Completed a BA in Business Administration at Babcock University in 2002.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
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