At HGS Canada, I handled high-volume customer inquiries across phone, chat, and email, resolving account, billing, service, and technical issues. I investigated complex concerns across multiple systems and kept accurate case records.
I followed up proactively to update customers and help move issues toward resolution. I also handled account ownership, renewals, and needs-based upselling.
At HGS Canada, I helped onboard most of my training class while learning new tools and workflows myself. Earlier, I coordinated complex customer requests at Amex Global Business Travel and supported customers at Sykes / ICT & Transcom.
