Open to opportunities

Srilakshmi Tiyyagura

@srilakshmitiyyagura

Message

Bilingual customer service and sales professional driving revenue growth.

Canada

Message

What I'm looking for

I seek a customer-facing role where I can leverage bilingual skills, sales experience, and CRM proficiency to increase retention and revenue while working in a collaborative, growth-oriented environment.

I am a bilingual (English/French) customer service and sales professional with over five years of experience in high-volume, multicultural environments. I consistently meet and exceed sales targets through upselling, cross-selling and consultative selling while delivering exceptional customer experiences across inbound calls, live chat and messaging.

My background includes quality assurance experience and strong administrative foundations, allowing me to combine attention to detail with relationship-building skills to improve retention and first-contact resolution. I am adaptable, organized, and proficient with CRM systems, Google and Microsoft suites, and Apple/Mac OS, and I communicate effectively with executive-level stakeholders to reduce escalations and improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Agent

Current

Teleperformance

Aug 2020 - Present (5 years 2 months)

Handled high-volume inbound calls, live chat, and messages while consistently meeting monthly sales targets through upselling and cross-selling, improving customer retention and revenue.

Live Chat Support Upselling CRM Systems Conflict Resolution Salesforce CRM Google Workspace

Quality Assurance Analyst

ReySoft Solutions

Nov 2015 - Feb 2017 (1 year 3 months)

Executed functional and regression testing and developed automated test scripts that improved system reliability and reduced manual testing effort for customer-facing applications.

Functional Testing Regression Testing Test Automation Cross Functional Collaboration Test Script Development Quality Assurance

Administrative Assistant

CareerPlus Consultancy

Jan 2014 - Dec 2015 (1 year 11 months)

Coordinated with international universities and managed databases to support student visa processes, improving accuracy and timeliness of documentation and outreach efforts.

Database Management Documentation Visa Processing Reporting Cultural Orientation Outreach Administrative Support

Administrative Assistant

IIFL

Jan 2012 - Dec 2014 (2 years 11 months)

Managed documentation and database maintenance for academic placements, streamlined administrative processes, and improved client response times and data accuracy.

Documentation Management Data Entry Process Improvement Client Communication Presentation Administrative Support