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@srilakshmitiyyagura
Bilingual customer service and sales professional driving revenue growth.
CanadaI am a bilingual (English/French) customer service and sales professional with over five years of experience in high-volume, multicultural environments. I consistently meet and exceed sales targets through upselling, cross-selling and consultative selling while delivering exceptional customer experiences across inbound calls, live chat and messaging.
My background includes quality assurance experience and strong administrative foundations, allowing me to combine attention to detail with relationship-building skills to improve retention and first-contact resolution. I am adaptable, organized, and proficient with CRM systems, Google and Microsoft suites, and Apple/Mac OS, and I communicate effectively with executive-level stakeholders to reduce escalations and improve outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Teleperformance
Aug 2020 - Present (5 years 3 months)
Handled high-volume inbound calls, live chat, and messages while consistently meeting monthly sales targets through upselling and cross-selling, improving customer retention and revenue.
ReySoft Solutions
Nov 2015 - Feb 2017 (1 year 3 months)
Executed functional and regression testing and developed automated test scripts that improved system reliability and reduced manual testing effort for customer-facing applications.
CareerPlus Consultancy
Jan 2014 - Dec 2015 (1 year 11 months)
Coordinated with international universities and managed databases to support student visa processes, improving accuracy and timeliness of documentation and outreach efforts.
IIFL
Jan 2012 - Dec 2014 (2 years 11 months)
Managed documentation and database maintenance for academic placements, streamlined administrative processes, and improved client response times and data accuracy.
Degrees, certifications, and relevant coursework
JHBachelor's Degree
2007 - 2011
Completed a Bachelor's degree at Jawaharlal Nehru Technological University, Hyderabad from 2007 to 2011.
Software and tools used professionally
CanadaYou can contact Srilakshmi and 90k+ other talented remote workers on Himalayas.
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