Gopika Biji Nair

I am a dedicated customer service professional with extensive experience in maintaining solid customer relationships and providing tailored solutions. At Teleperformance, I excel in handling customer inquiries with speed and professionalism, ensuring that every interaction is documented for future reference. My proactive approach includes following up with customers to ensure their concerns are addressed satisfactorily, which has significantly enhanced customer satisfaction.

Previously, at Growth Sapiens Digital Agency, I worked closely with clients to provide customized solutions that increased brand recognition. My ability to interpret customer needs through active listening and consultative skills has allowed me to build sustainable relationships and trust. I thrive in fast-paced environments, utilizing various resources to resolve issues efficiently and effectively.

With certifications in Business Intelligence and Advanced Google Analytics, I leverage data-driven insights to optimize customer experiences and support decision-making. I am passionate about enhancing customer service through innovative approaches and collaboration with internal teams.