Open to opportunities

Ruba Dhanaraj

@rubadhanaraj

Message

I resolve customer issues accurately using Salesforce, Avaya, and empathetic communication.

Canada

Message

What I'm looking for

I'm looking for a customer support, customer experience, administrative support, quality assurance, or data-focused role where I can resolve issues accurately, maintain strong documentation, and contribute in a collaborative, fast-paced environment.

At HGS Canada, I supported customers in a high-volume contact center, resolving service concerns, documenting cases in Salesforce CRM and Avaya, and providing timely email follow-up.

I've also supported quality and compliance operations at LMW Advanced Technology Centre and the Aeronautical Development Agency, where I reviewed technical documentation, maintained controlled records, prepared reports, and helped teams resolve issues accurately. My background combines customer experience, administrative coordination, quality assurance, and data tools including SQL, Tableau, and Python.

Experience

Work history, roles, and key accomplishments

Customer Relations Associate

HGS Canada

Nov 2020 - May 2021 (6 months)

Delivered professional and empathetic customer support in a high-volume contact center environment, assisting customers with inquiries and service-related concerns. Used Salesforce CRM and Avaya systems to document interactions and support accurate case tracking.

Salesforce Avaya Email Communication Case Documentation Problem Solving Multitasking Customer Support

Quality Assurance Representative

LMW - Advanced Technology Centre

Jun 2011 - Jan 2014 (2 years 7 months)

Maintained controlled documentation and operational records supporting quality standards and compliance requirements. Reviewed records and technical documentation for accuracy and completeness.

Quality Assurance Data Entry Reporting Attention To Detail

Quality Control Technician

Aeronautical Development Agency (ADA)

Jun 2010 - May 2011 (11 months)

Maintained accurate records and documentation supporting quality assurance activities. Performed verification and validation activities to ensure accuracy and consistency of technical information.

Quality Assurance Documentation Verification Validation Attention To Detail