Jennifer Adams
@jenniferadams
Experienced customer service evaluator with a passion for teaching.
CanadaWhat I'm looking for
With over 10 years of experience in customer service evaluation and delivery, I have honed my skills in interpersonal communication and conflict resolution. My background includes extensive training in travel management systems and proficiency in various technical tools such as MS Teams, SharePoint, and Excel. I am adept at quickly acquiring new systems, which has been instrumental in my roles.
Currently, I am a tutor providing personalized English language instruction to adult learners, where I integrate creative teaching methods to enhance engagement and fluency. My previous role as a Customer Service Evaluator involved conducting on-site audits and analyzing customer experiences to identify areas for improvement, significantly boosting organizational efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
English Conversation Monitor
Maison de L’amitie
May 2021 - Present (4 years 1 month)
Prepared and delivered innovative classroom activities to enhance students' speaking skills, encouraging real-life practice and documenting classroom sessions.
Tutor
Self Employed
Jan 2023 - Present (2 years 5 months)
Provide individualized and engaging English language instruction to adult students and professionals, integrating creative teaching approaches to enhance language learning enthusiasm.
Customer Service Evaluator
Performalogics/Frontline Shoppers
Jun 2009 - Aug 2023 (14 years 2 months)
Conducted on-site audits to ensure compliance with safety guidelines, analyzed customer experiences, and identified areas for improvement to enhance organizational efficiency and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
NPower Canada
Google IT Support Professional Certificate, Information Technology
2024 - 2024
14-week in-class training with hands-on experience, including assembling computer components, troubleshooting hardware and software, and networking basics.
MUMcGill University
Attestation, Finance
2021 - 2021
Completed the Personal Finance Attestation program focusing on financial literacy and management skills.
CUConcordia University
Bachelor's Degree, Applied Human Sciences
2008 - 2008
Studied Applied Human Sciences with a focus on Adult Education, emphasizing the development of teaching and learning strategies.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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