Onu Peace

I’m a customer service professional with 4 years of international and national experience delivering world-class support across healthcare, e-commerce, SaaS, and telecommunication brands. I handle high-volume inquiries across phone, email, chat, and WhatsApp with empathy, professionalism, and efficiency—consistently aiming to exceed KPIs for customer satisfaction and resolution.

As a Customer Service Specialist at Herbmetrics (Remote, 2024–Present), I support global wellness clients in the USA and UK. I resolve 95% of tickets within SLA and maintain a 92% CSAT, while increasing retention rates by 18% through proactive follow-ups and upselling premium products; I also maintain 88% first-contact resolution on an average of 85 inquiries daily.

Previously, at IP World Service Ltd. (Remote, 2022–2024), I managed an international customer base across Africa, UK, and US via chat, calls, and WhatsApp. I improved monthly revenue by $10,000+ through exceptional customer support and upselling, boosted repeat purchase rate by 25% with personalized post-purchase care, and exceeded monthly support KPIs by 120%; earlier, as a Customer Value Management Supervisor (2021–2022), I handled high-volume inquiries, escalated complex issues, and reported on service performance.