Orevaoghene Imoniefare
@orevaogheneimoniefar
Customer service specialist with pharmaceutical sales and telemedicine experience.
What I'm looking for
I am a detail-oriented customer service specialist with strong experience in pharmaceutical sales, telemedicine support, and e-commerce customer care. I combine empathy, clear communication, and attention to detail to deliver consistent client satisfaction.
In sales roles I promoted pharmaceutical products, educated healthcare professionals, and regularly exceeded quotas and KPIs while building lasting professional relationships. As a pharmacy technician and assistant, I handled high-volume retail operations, product demonstrations, inventory, and secure medication management.
In remote and virtual roles I supported clinical staff, facilitated patient communication and triage, maintained accurate electronic health records, and served as the first point of contact for customers and vendors. I also designed and implemented business plans and maintained organized client and vendor records.
I hold a BSc in Medical Biochemistry and certifications in Health, Safety and Environment and Customer Service Support. I am committed to continuous improvement, empathetic client care, and delivering measurable results for employers.
Experience
Work history, roles, and key accomplishments
Pharmaceutical Sales Representative
Elbe Pharmaceutical
Jan 2023 - Present (3 years 5 months)
Promotes and sells pharmaceutical products to healthcare providers, educates clients on product use, and builds relationships with healthcare professionals to consistently exceed sales quotas and KPIs.
Virtual Assistant / Customer Service Rep
Cynosure Mart
Jan 2022 - Present (4 years 5 months)
Serves as first point of contact for customers in a remote role, managing communications, vendor relations, and business support tasks while implementing strategies to meet company goals.
Client Relationship Personnel
Medihealth (DocOnCall247)
Feb 2020 - Dec 2021 (1 year 10 months)
Supported remote clinical service delivery by facilitating patient communication, performing virtual triage, and maintaining accurate EHRs to improve access to care and follow-up.
Pharmacy Technician
MedPlus Pharmacy Limited
Sep 2017 - Aug 2019 (1 year 11 months)
Managed high-volume retail pharmacy operations, contributing to quarterly sales over 12 million, provided medication services, conducted product demonstrations, and participated in inventory control.
Pharmacy Assistant
Jurdynal Pharmacy Limited
Jun 2017 - Sep 2017 (3 months)
Provided customer service and sales support, consistently exceeded sales targets through upselling and cross-selling while maintaining stock levels and accurate sales records.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Medical Biochemistry
2012 - 2015
Completed a Bachelor of Science in Medical Biochemistry at the University of Benin from 2012 to 2015.
Availability
Location
Authorized to work in
Job categories
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