Orevaoghene Imoniefare
@orevaogheneimoniefar
Customer service specialist with pharmaceutical sales and telemedicine experience.
What I'm looking for
I am a detail-oriented customer service specialist with strong experience in pharmaceutical sales, telemedicine support, and e-commerce customer care. I combine empathy, clear communication, and attention to detail to deliver consistent client satisfaction.
In sales roles I promoted pharmaceutical products, educated healthcare professionals, and regularly exceeded quotas and KPIs while building lasting professional relationships. As a pharmacy technician and assistant, I handled high-volume retail operations, product demonstrations, inventory, and secure medication management.
In remote and virtual roles I supported clinical staff, facilitated patient communication and triage, maintained accurate electronic health records, and served as the first point of contact for customers and vendors. I also designed and implemented business plans and maintained organized client and vendor records.
I hold a BSc in Medical Biochemistry and certifications in Health, Safety and Environment and Customer Service Support. I am committed to continuous improvement, empathetic client care, and delivering measurable results for employers.
Experience
Work history, roles, and key accomplishments
Pharmaceutical Sales Representative
Elbe Pharmaceutical
Jan 2023 - Present (3 years)
Promotes and sells pharmaceutical products to healthcare providers, educates clients on product use, and builds relationships with healthcare professionals to consistently exceed sales quotas and KPIs.
Virtual Assistant / Customer Service Rep
Cynosure Mart
Jan 2022 - Present (4 years)
Serves as first point of contact for customers in a remote role, managing communications, vendor relations, and business support tasks while implementing strategies to meet company goals.
Client Relationship Personnel
Medihealth (DocOnCall247)
Feb 2020 - Dec 2021 (1 year 10 months)
Supported remote clinical service delivery by facilitating patient communication, performing virtual triage, and maintaining accurate EHRs to improve access to care and follow-up.
Pharmacy Technician
MedPlus Pharmacy Limited
Sep 2017 - Aug 2019 (1 year 11 months)
Managed high-volume retail pharmacy operations, contributing to quarterly sales over 12 million, provided medication services, conducted product demonstrations, and participated in inventory control.
Pharmacy Assistant
Jurdynal Pharmacy Limited
Jun 2017 - Sep 2017 (3 months)
Provided customer service and sales support, consistently exceeded sales targets through upselling and cross-selling while maintaining stock levels and accurate sales records.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Medical Biochemistry
2012 - 2015
Completed a Bachelor of Science in Medical Biochemistry at the University of Benin from 2012 to 2015.
Availability
Location
Authorized to work in
Job categories
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