Christian Kalu
@christiankalu
Remote customer service and sales specialist with 7+ years ensuring fast, accurate client support.
NigeriaWhat I'm looking for
I am a detail-oriented remote customer service and sales specialist with over seven years' experience handling inquiries, resolving complaints, and maintaining high customer satisfaction across calls, email, and live chat. I combine excellent verbal and written communication with fast typing and strong CRM proficiency to deliver efficient support.
At Classic Organics Nigeria Limited I served as Customer Service Specialist and earlier as Sales Executive, attending to 80+ customer contacts daily, escalating complex issues, and maintaining a 90% satisfaction rating while accurately recording interactions and processing invoices. I supported lead generation and consistently exceeded monthly sales targets by 15% through follow-ups and relationship management.
I work well cross-functionally with marketing and CSR teams to close deals and improve processes, and I bring strengths in data entry, stakeholder management, problem solving, and using tools like Zendesk, HubSpot, manager.io, Microsoft Office and Google Sheets to maintain organized, actionable customer records.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Classic Organics Nigeria Limited
Jan 2022 - Feb 2026 (4 years 1 month)
Handled 80+ customer inquiries weekly via phone, email, and live chat, resolved complaints, and maintained a 90% satisfaction rating while accurately recording interactions and processing invoices.
Sales Executive
Classic Organics Nigeria Limited
Nov 2019 - Dec 2021 (2 years 1 month)
Identified and engaged prospects via calls and email, worked with marketing to generate leads, and exceeded monthly sales targets by 15% while maintaining CRM sales records.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Biochemistry
2015 - 2019
Completed a Bachelor of Science in Biochemistry at the University of Uyo from 2015 to 2019.
University of Uyo
National Diploma, Photography
2013 - 2015
Completed a National Diploma in Photography at the University of Uyo from 2013 to 2015.
Saint Patrick’s Model Secondary School
W.A.E.C., Secondary Education
2005 - 2011
Completed secondary education and obtained W.A.E.C. at Saint Patrick’s Model Secondary School from 2005 to 2011.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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