chidiebere chukwu

I’m a Customer Service Representative with 3+ years of experience in remote-ready support roles, handling high-volume calls and managing CRM systems. I’m known for clear communication, calm problem-solving, and making customers feel heard and valued.

Most recently, I supported pay-on-delivery health and wellness orders by confirming details, checking delivery availability, and verifying addresses to improve successful delivery outcomes. I maintained a 70%+ delivery success KPI, independently managing late-evening confirmations, and I was recognized as one of the top five outstanding staff members. I also resolved customer concerns, rescheduled deliveries, coordinated with dispatch teams, and kept customer records accurate using CRM tools.

Before that, I handled customer inquiries through phone, email, and in-person channels while maintaining service records, bookings, and feedback logs. I also introduced a call log system that improved tracking and reduced response delays, contributing to a 25% reduction in service delays. With training and certifications in virtual assistance, CRM, email marketing, lead generation, and workflow automation, I’m ready to contribute immediately in a fully remote customer service or operations role.