Open to opportunities

Juliet Alpha Martins

@julietalphamartins

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Customer Support Specialist with 5+ years resolving issues via email, chat, and phone using Zendesk and HubSpot.

Nigeria

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What I'm looking for

I’m looking for a role where I can deliver excellent customer experiences remotely—resolving issues across email, chat, and phone, managing inquiries in CRMs like Zendesk/HubSpot, and improving satisfaction through clear follow-up.

I’m a Customer Support Specialist with over 5 years of experience supporting customers through email, live chat, and phone. I specialize in resolving customer issues, maintaining accurate CRM records, and delivering excellent customer experiences—especially in remote environments.

In my roles, I’ve used Zendesk and HubSpot (and Freshdesk) to manage inquiries, document CRM activity, and follow up to improve satisfaction and encourage repeat business. I also bring strong communication, problem-solving, and multitasking skills, with experience educating customers on products and handling complaints efficiently.

Experience

Work history, roles, and key accomplishments

Customer Support & Telesales Executive

Herbmetics Co

Jan 2024 - Jan 2026 (2 years)

Assisted customers via phone and online channels, resolving inquiries and concerns while recommending suitable products based on customer needs. Managed customer interactions using Zendesk and HubSpot and followed up to improve satisfaction and repeat business.

Customer Support Phone Support Product Recommendations Follow up Zendesk HubSpot Customer Satisfaction Multitasking

Customer Service Representative

Polaris Bank

Jan 2021 - Jan 2024 (3 years)

Assisted customers with account and service inquiries across multiple channels, resolving complaints to maintain a positive customer experience. Updated CRM systems, educated customers on banking products and services, and collaborated with colleagues to resolve complex issues.

Customer Support Account Services Customer Education Collaboration