Dorcas Ogunsanya

I am a remote-ready customer support professional with hands-on experience in telesales, high-volume inbound and outbound call handling, and CRM maintenance. I consistently meet sales and engagement targets by explaining products clearly and building strong customer relationships.

My background includes resolving customer complaints quickly to improve satisfaction and trust, maintaining accurate CRM records, and collaborating across operations and logistics to ensure smooth order processing. I bring strong communication, problem-solving, and time-management skills to every role.

In addition to frontline customer roles, I have experience supporting internal communications and administrative operations, coordinating documentation, and maintaining organized records to improve information access and efficiency.

I hold a B.Sc. in Business Administration and certifications in Problem Solving and Personal Productivity, and I bring professionalism and a service-oriented mindset to remote and hybrid support environments.