Open to opportunities

Opeyemi Obade

@opeyemiobade

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Experienced customer service professional and certified virtual assistant.

Nigeria

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What I'm looking for

I seek a remote or hybrid role where I can use customer support and virtual assistant skills to drive satisfaction, meet SLAs, train teammates, and grow into leadership responsibilities.

I am a results-driven Customer Service Representative and Certified Virtual Assistant with over five years of experience delivering high-quality support in fast-paced, high-volume environments. I consistently meet KPIs and SLA targets while improving customer satisfaction through empathy, clear communication, and efficient issue resolution.

I bring hands-on experience with CRM platforms (Zendesk, HubSpot, basic Salesforce), multichannel support (phone, email, chat), administrative coordination, and remote collaboration tools. I have supported onboarding and training of new agents, contributed to process improvements, and earned certifications as a virtual assistant to strengthen my remote support capabilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

MultiChoice Nigeria

Feb 2022 - Present (4 years)

Manage high-volume inbound and outbound customer interactions across phone, email, and digital platforms, resolving billing, subscription, and technical issues within SLA timelines and improving customer retention.

Customer Support Phone Email Chat Support Complaint Resolution Escalation Management Documentation Training

Customer Service Assistant

Rehoboth Fashion House

Jan 2017 - Oct 2019 (2 years 9 months)

Delivered personalized customer support in a high-traffic retail environment, managed orders and after-sales inquiries, maintained accurate records, and supported initiatives that increased repeat business.

Customer Service Order Management Record keeping Customer Engagement Training Communication Attention To Detail

Sales Representative

AYAMX & SONS Enterprises

Jan 2014 - Jan 2016 (2 years)

Built customer relationships to drive sales and repeat purchases, identified customer needs to recommend solutions, processed transactions, and maintained accurate sales records.

Sales Record keeping Brand Loyalty Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic

Higher National Diploma, Accounting

Completed a Higher National Diploma (HND) in Accounting at Lagos State Polytechnic, focusing on accounting principles and financial record management.