I am looking for a job that offers a challenging and dynamic environment where I can continue to leverage my experience in product management. I am particularly interested in opportunities that allow me to lead and drive the growth of innovative products and solutions. I value a company culture that fosters collaboration and encourages thought leadership.
CFOpen to opportunities
Christian Farre
@christianfarre
Seasoned Senior Product Manager with a track record of success.
AustraliaWhat I'm looking for
I am a seasoned Senior Product Manager with over 12 years of experience in product management and 18+ years in the telecommunications industry. I have a proven track record in launching and managing Unified Communications and Collaboration products, as well as Contact Centre products, driving growth in the Australian enterprise market. I am recognized for my ability to develop strong business cases, win multi-million dollar engagements, and lead national teams. I am adept at building and fostering practices that enable new capabilities and have demonstrated thought leadership in creating innovative solutions. I have established strong client relationships and consistently contributed to industry recognition.
One of my key accomplishments was transforming Optus Enterprise's sales approach, shifting the focus from products to holistic business solutions, resulting in a 28% annual growth in SaaS products. I also led a nationwide team of 33 staff for Telstra's Cisco UC Practice, winning multiple industry awards, including Cisco Collaboration Partner of the Year and Managed Services Partner of the Year for APJC.
Experience
OE
Product Manager
Optus Enterprise
Developed, managed, and marketed successful and profitable Workplace products for Optus Enterprise. Presented Optus Business solutions to CxO-level customers, contributing to enterprise deal closures. Composed business cases, presented at roadshows and industry events, and contributed to RFI and RFP responses.
CS
Senior Product Owner
Customer Science
Led the creation of the Optus Enterprise Intelligent Managed Services offerings for Meeting Rooms (MVP) and CX (MVP), overseeing the Ready for Sale and Ready for Service assets and inputs. Scoped and managed the creation of the Optus Enterprise Intelligent Managed Services Phase 2 and 3 offerings. Coordinated various aspects, including Infosec approval, Privacy Impact Assessment, Regulatory Impact
OE
Senior Solution Architect
Optus Enterprise
Lead Customer Workshops to obtain customer pain points and requirements. Create Capability Development Business Cases for Optus to build products and services based on customer feedback. Assisted top 20 Australian businesses with their UC&C Strategy, created business cases, and contributed to compelling proposals for customers.
TO
Practice Manager
Telstra Operations
Built and then led a national team of 33 technical staff tasked with designing, implementing and assuring Unified Communications, Contact Centre, WAN Optimisation and complex WiFi solutions. Managed the team but also acted as an interface to the rest of the business and an escalation point for customer issues.
OE
Product Marketing Manager
Optus Enterprise
Successfully relaunched all UC&C products for Optus Enterprise. Composed speeches and presentation content for senior leaders to present at customer facing events. Wrote thought leadership pieces aimed at CxOs. Created blog posts on behalf of senior leaders. Presented strategy packs to senior leaders with competitive landscape, strengths and weaknesses as well as the plan to attract new customers.
TO
Technical Specialist
Telstra Operations
Managed Telstra’s Enterprise and Government customer networks proactively and reactively. Focused on bringing back managed customer networks as quickly as possible by troubleshooting Cisco network equipment. Promoted to an Escalation Manager where I would typically handle complex faults and customer escalations.
TM
Product Manager
Telstra Innovation Products and Marketing
Created $15M business to build Telstra’s Cloud Collaboration Cisco Powered UC practice. Owned product roadmap for new features and product enhancements for Telstra's Cisco Contact Centre capability. Forecasted and managed product performance in market based on market research and analysis of key metrics. Visited customers to gain feedback from product performance. Achieved significant top tier mar
TO
Technical Expert
Telstra Operations
Designed, implemented and managed UC, Contact Centre, WAN Optimisation and complex WiFi solutions for large Enterprise and Government customers. Focused on designing and implementing UC and Contact Centre solutions for very large organizations and preparing managed service documentation for team assurance purposes.
Tech stack
Learn about the tools and technologies that Christian likes to use.
Availability
Open to opportunities
Location
AustraliaAuthorized to work in
Salary expectations
180k-300k AUD
Social media
Skills
Product ManagementUnified CommunicationsCollaborationBusiness Case DevelopmentTeam LeadershipThought LeadershipClient Relationship ManagementSalesMarketingPre SalesProduct MarketingTeam CollaborationForecastingMarket ResearchCustomer FeedbackManaged ServicesTechnical ExpertiseNetwork ManagementGmailSalesforce
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