Christiana Sunday

I’m a dedicated Customer Support Representative with a strong customer-first approach, bringing communication, problem-solving, and relationship management to every interaction. I handle customer inquiries through phone, email, and chat while ensuring every request is handled professionally.

In my customer support work, I resolved complaints efficiently, provided product and service information, and escalated complex issues to the appropriate departments when needed. I also maintained accurate records of customer interactions and transactions to support consistent follow-through.

I focus on improving customer satisfaction and retention by using tools like Zendesk and Freshdesk, managing multiple conversations, and staying calm during conflict. I’m known for active listening and effective conflict resolution, which helps me turn concerns into resolved outcomes.

Alongside support work, I’ve handled administrative responsibilities as an Administrative Assistant / Virtual Assistant—managing emails, schedules, reports, appointments, and client follow-ups. I support daily operations with strong data entry, time management, and teamwork, using Microsoft Office Suite and Google Workspace to keep work organized and responsive.